What are the responsibilities and job description for the IT Support Specialist position at Robert Half?
If you're looking for work as a Help Desk Analyst and want to work in an innovative and fast-paced environment, Robert Half might have the job for you. Are you a creative with a talent for solving both routine and unique problems? To succeed at this position, you will need to support local and field users, in a highly visible role that has a positive impact on both the department and the company. This Help Desk Analyst role is based in the St Marys, Georgia area and is a long-term contract / temporary opportunity.
Your responsibilities in this role
- Pinpoint recurring technical issues and present solutions to address the root of the problems
- Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups
- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
- Independently investigate and implement solutions to technical issues
Requirements
- Background in installing and configuring operating systems, networked and local printers, and business applications
- Firm grasp of basic networking concepts
- 1 years of prior experience
- Excellent problem-solving skills
- Experience in user administration and bug fixing in a client server environment
- Prior experience with IT support ticketing systems
- MS Windows 10 experience
- Command of Microsoft Windows Server
- Active Directory experience
- Basic Troubleshooting experience preferred
Your responsibilities in this role
- Pinpoint recurring technical issues and present solutions to address the root of the problems
- Provide solutions and follow up on technical help tickets submitted via phone, email, and walk-ups
- Contribute IT support for productivity software, operating systems, and a variety of other applications used internally
- Independently investigate and implement solutions to technical issues
Requirements
- Background in installing and configuring operating systems, networked and local printers, and business applications
- Firm grasp of basic networking concepts
- 1 years of prior experience
- Excellent problem-solving skills
- Experience in user administration and bug fixing in a client server environment
- Prior experience with IT support ticketing systems
- MS Windows 10 experience
- Command of Microsoft Windows Server
- Active Directory experience
- Basic Troubleshooting experience preferred
Salary : $24 - $28
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