What are the responsibilities and job description for the Member Support Representative position at Robert Half?
Growing Company Seeks Customer Service Representative!
Robert Half has a rewarding career opportunity for an articulate, highly-skilled Customer Service Representative. Are you always outgoing and sociable? This could be a great position for you. This position is based in a dynamic and fast-paced environment. This Customer Service Representative job is a contract with small potential to go temporary to hire, and located in Englewood, Colorado. It is a hybrid position with mandated days in the office on Tuesdays and Wednesdays working 8am-5pm.
What you get to do every day
- Manage the fielding and sending of important written business correspondence
- Manage and place incoming telephone calls
- Contribute accurate, friendly customer service in a timely fashion
- You will likely support business development and client referral goals by actively cross-selling and referring customers
Requirements
- Excellent problem solving skills in Microsoft Office applications
- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity
- Supportive, positive attitude with a professional demeanour applied to all tasks
- Excellent verbal and written communication skills
- Demonstrated talents in communicating and interacting with clients/customers, both internal and external
- Excellent computer skills
- Earlier work involving Microsoft Office 365
- Good understanding of Microsoft Office Programs
- Previous experience working with Microsoft Office Suites
- Solid understanding of Call Center Customer Service
- Background working with Microsoft Excel
- Adeptness in Inbound Call Center
- Expertise in Email Correspondence
- Experience with Microsoft Word
- Proficiency in Communication Skills
- Comprehension of Microsoft Teams
- General familiarity with Account Transaction
- Customer service experience preferred
- Experience with import customer service
- Practical knowledge of data entry
- Perform Data Entry experience highly preferred
- Microsoft Outlook experience highly valued
- Demonstrated knowledge of Answering Inbound Calls
- No stranger to performing extensive research to resolve complex customer inquiries
- Excellent customer service and office administrative skills
- Knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly
- 2 years' experience of proven performance in a goal-driven & customer-focused environment desired
If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today!
Salary : $20
