Researcher

Our client, a fortune 500 tech company, is seeking a Research Operations Specialist for a 100% REMOTE 8-month contract opportunity. As a Research Operations Specialist, you will build screeners (surveys), then identify users from recruiting platforms and create a participant pool. Once the participant pool is created, schedule sessions with the participants. Schedule via email and coordinate all of the meetings. This role will not require conducting UX research, but will be facilitating/scheduling the interview & research sessions. 

Responsibilities:

• Own and manage full-cycle recruiting efforts for multiple research teams and their initiatives
• Identify processes, programs, or products that allow team to capitalize on creative solutions which minimize effort and maximize value
• Actively and effectively work with stakeholders to advance research initiatives in a relevant and timely manner
• Successfully manage several moving parts to any particular project, remaining mindful of scope, constraints, dependencies, and roadblocks
• Track, measure, and report work that is carried out by the team to identify strengths as well as areas for improvement
• Become knowledgeable of UX Research practices to effectively create and maintain cohesion between ResOps and UX Research
• Identify possible solutions that streamline existing processes, being mindful of integration and automation opportunities
• Cultivate an expectation across Product Experience organization that enables and empowers our researchers to conduct world-class UX Research

Qualifications:

• Proven experience working in SaaS, PaaS, and/or IaaS technology company or industry
• Proven experience working in research operations or research program management
• Experience creating, managing, or actively using participant management platforms
• Must be able to work on multiple projects at a time
• Must have an understanding of research requirements

Nice-to-have:

• Proficiency using Google Suite / Workspace products
• Familiarity with UX Research best practices
• Can tactically address bottlenecks, blockers, and holding patterns in a way that results in optimal project completion times
• Experience using other UX Research and ResOps platforms (e.g., Qualtrics, Ethnio, Respondent)
• Can communicate and collaborate comfortably with relevant stakeholder groups (e.g., legal, security, compliance, data science, product management)
• Experience in other domains of ResOps (e.g., knowledge management, advocacy, competency, governance, tool management) is a plus
• Experience working on teams that have transitioned from reactive to proactive operational states

Additional Information:                                                            

• Candidate must use own work station/equipment (will use VPN access)
• Candidate must complete background check before starting work
• Role is open due to a parental leave coverage