What are the responsibilities and job description for the IT Support/Helpdesk position at Robinson Pharma?
The IT Support position is responsible for responding to end user requests related to software/hardware, configuring new workstations, moving equipment, making changes upon request, and maintaining inventory. This individual will evaluate new hardware/software management solutions and makes recommendations to management on adoptions and direction.
RESPONSIBILITIES:
QUALIFICATIONS:
Robinson Pharma is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Robinson Pharma takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.
Robinson Pharma, Inc will conduct a background check by using a third-party vendor to conduct such background investigations. After acceptance of an offer, you will be asked to complete and deliver authorization, consent and release of all background information. Employment will be 'at-will' and may be terminated at any time, with or without notice by either party in writing.
RESPONSIBILITIES:
- Manages IT fixed-asset inventory and IT supplies.
- Manages IT-ticket assignment and response within SLA.
- Analyzes user and business productivity requirements and translates these into the appropriate Microsoft Office 365 Services (e.g., Teams, SharePoint Team Sites, One Drive for Business, etc.).
- Manages software and hardware on corporate computing platforms.
- Conducts user training for most commonly used Microsoft Office 365 productivity services.
- Monitors and maintains network and services configurations and troubleshooting.
- Maintains professional communication to end user, recommends technical solutions, and troubleshoots software/hardware problems.
QUALIFICATIONS:
- Bachelors in Computer Science or Informational Technology preferred.
- 3 or more years related computer, Information Technology and/or combination of education and experience.
- Windows Server 2012 and 2016 administration experience preferred.
- Working knowledge of Windows 10 and Windows 7.
- Ability to create and run SQL queries. (SQL stored-procedure is a plus)
- Proficient and in-depth knowledge of Microsoft Office 365, SharePoint Online, and Azure Administration. Certification Preferred (MCSA: Office 365)
What We Offer:
- Competitive Wages
- Medical & Dental (company pays 75% of employees HMO plans)
- Discounted Vision
- 401k match up to 3% of your salary
- Paid Holidays
- Vacation Days
- Sick Days
Robinson Pharma is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status with respect to recruitment, hiring, promotion and other terms and conditions of employment. Robinson Pharma takes affirmative action in support of this policy to employ and advance in employment individuals who are minorities, women, disabled, and veterans.
Robinson Pharma, Inc will conduct a background check by using a third-party vendor to conduct such background investigations. After acceptance of an offer, you will be asked to complete and deliver authorization, consent and release of all background information. Employment will be 'at-will' and may be terminated at any time, with or without notice by either party in writing.
This is a non-management position
This is a full time position
Salary : $52,800 - $66,900
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