What are the responsibilities and job description for the Wine Club Director /DTC position at Robledo Family Winery?
Wine Club /DTC Director
Family winery located in Sonoma seeking full time/ Part-time Wine Club/ Direct to Consumer Director to join our team.
Candidate must be very organized and able to effectively manage broad duties. Ideal candidate will possess knowledge of wine club software, wine sales strong verbal and written communication skills, and experience with a variety of communication tools including printed material, websites, social media, etc., the ability to organize and host club events, strong wine knowledge and a passion for sharing the wine lifestyle with a diverse customer base. Previous Wine Club Coordination/Management or related customer service experience is required.
Key responsibilities will include:
- Working primarily with La Familia Club members & providing excellent customer service
- Maintaining wine club database and reports, including new customer entry, changes of account information, credit card updates, cancellation request and handles special customer requests
- Manage budgets for Direct to Consumer sales, increase wine club membership, sales and profitability
- Upselling wine products, club events, or memberships
- Managing inventory and shipments to ensure deadlines of wine club shipments
- Creating and sending wine club newsletters
- Coordinates and participates in all Wine Club events
- Occasionally attend Wine Club or Winery hosted special events as a Wine Club ambassador
- Working closely with Tasting Room staff and Fulfillment Department
- Ability to perform multiple tasks while remaining focused and organized
Other duties as needed.
Experience:
Prior experience in wine club management and DTC experience
Vin65 knowledge a plus
Strong communication skills
Flexible schedule with the ability to work weekends, some holidays and events in the evening (as needed)
Willingness to learn about our wines and our philosophy
Ability to lift 50 lbs.
Competitive hourly wage and full benefits offered
Additional Compensation:
- Bonuses
Benefits offered:
- Health insurance
- Dental insurance
- Other types of insurance
- Employee discounts
Job Types: Part-time, Full-time
Pay: $25.00 - $30.00 per hour
Weekly day range:
- Monday to Friday
Experience:
- Wine Club: 1 year (Preferred)
Work Location: In person
Salary : $25 - $30