Command Center Operator

Job Description

Minimum Qualifications

• Able to work 4 10 hour 3rd shifts a week. 3rd shift with Rock Security is 9 pm to 7 am
• Ability to work weekends and holidays on a rotation or request basis
• Experience in security, law enforcement, military, or related experience
• Experience operating video surveillance systems
• Proficiency in Microsoft Office Suite

Preferred Qualifications

• 2 years of experience in security, law enforcement, military, or related experience or relevant level of education
• Experience dispatching security and law enforcement entities
• Certified SOC Analyst (CSA), GIAC Security Operations Certified (GSOC), or related certifications

Job Summary

As a Security Operator, you will gather information and take action on any potential threats to Family of Companies personnel, physical assets, image, reputation or other stakeholders while driving safety within the Family of Companies (FOC) and surrounding areas.

Responsibilities

• Gather information from multiple open-source locations, including various media outlets, government agencies and subscription services
• Create, review and edit various reports to be disseminated to leadership
• Calmly and effectively handle high-stress situations
• Manage dispatch console and dispatch accordingly using proper radio etiquette
• Manage multiple email boxes, compose emails, and properly categorize emails
• Assist with camera investigations
• Complete Access Control requests
• Operate analytical and video surveillance systems to identify suspicious behavior and activity in or near owned and occupied properties
• Collaborate with law enforcement partners by assisting with run sheets, badges, radios, and briefings
• Handle, document, and route escalated calls/surveillance requests/concerns to leadership

Who We Are

Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

We are proud equal opportunity employers and committed to providing an inclusive environment based on mutual respect for all candidates and team members. Employment decisions, including hiring decisions, are not based on race, color, religion, national origin, sex, physical or mental disability, sexual orientation, gender identity or expression, age, military or veteran status or any other characteristic protected by state or federal law. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law.

Job Types: Full-time, Part-time

Pay: $15.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 12 hour shift
• 8 hour shift
• Holidays
• Monday to Friday
• Night shift
• Overtime
• Weekend availability

Education:

• High school or equivalent (Preferred)

Experience:

• security or call center: 1 year (Preferred)

Work Location: One location