Branch Manager

Rocket Pest Control is an out of this world company looking for the best people to help us be the trusted choice in pest control!

Our Mission is to protect customer’s homes, families and businesses by delivering safe, convenient and reliable pest control solutions. We are committed to customer service and growth while maintaining a culture that makes our employees proud to work at Rocket.

Job Type

Full-Time: Salary

Work Week | Work Hours

Monday – Friday, occasional Saturdays | 7:30am – 5:30pm

Specialties / Licenses or Certifications

License in Pest Control (GHP), Termite (WDO), and/or Fumigation

Our Position

Branch Managers are responsible for creating a highly effective team of employees so that the branch successfully meets and exceeds budgeted goals in sales, service, customer satisfaction and cost control. Branch Managers are responsible to recruit, hire, and train all branch employees, execute sales and production goals, provide tailored coaching and action plans to motivate Rocket employees, monitor the P&L, conduct branch meetings, provide in-the-field leadership, and ensure that the customers receive exceptional customer service and have positive experiences with every interaction.

Your Rewards

• 8 Company-paid Holidays (Full-Time Only)
• 10 Days of Paid-Time Off (Full-Time Only)
• Company-Paid group life insurance, Short-Term & Long-Term Disability (Full-Time Only)
• Medical, Dental, and Vision plans (Full-Time Only)
• Retirement Plans with Company match including 401k up to 5%
• Employee Assistance Programs

Your Responsibilities

• Execute strategic sales plans to meet monthly branch goals, provide customized action plans to motivate sales staff, and hold effective coaching sessions weekly.
• Achieve, control, and monitor the progress of the branch by meeting monthly sales and customer retention goals.
• Devise creative solutions to improve sales within branch territory.
• Provide direction and assign tasks to service staff in their functional areas ensuring compliance, proper training, adherence to company policies, and safety.
• Manage daily and monthly production goals.
• Listen and respond to customer complaints and work with Rocket employees to resolve issues/concerns ensuring follow up.
• Conduct routine check-ins of service Rocket employees.
• No less than 60% of working hours will be spent providing in-the-field leadership by riding with production staff to personally inspect jobs, assess progress, ensure compliance and proper techniques, increase management-level presence with customers, and provide additional support to Rocket employees.
• Assists in the recruiting, hiring, onboarding, and training of production technicians.
• Partner with human resources to address team member relation issues including performance, attendance, etc.
• Maintain and approve Rocket employees' timecards through payroll system.
• Maintain proper inventory of pest control, termite, lawn, and related products and issue to Service Professionals as appropriate.
• Adhere to company pricing and sales guidelines.
  Maintains fleet including vehicle inspections, accident procedures, coordinating service.
• Provide excellent communication and customer service skills to build trust and create positive customer experiences.
• Ability to read and understand product/PPE labels accurately to ensure that they are properly applied, stored and disposed of in compliance with State and Federal laws.
• Adhere and abide to all driving laws/company policies when operating company vehicles.
• Comply with all State and Federal regulations.
• Manage company credit card(s), and expense reports.
• Comply with all company policies, procedures, and guidelines.

Our Requirements

• Complete a minimum of a High School diploma or equivalent.
• Position requires successful completion of 30-day initial training (classroom and field training) and earning minimum of two CEU’s annually.
• Must have a valid driver license and be 18 years of age.
• Must have the ability to walk, climb, stoop, reach, crawl, crouch, kneel, push, pull and lift a minimum of 50lbs or more.
• Must have excellent written and verbal communication, with particular emphasis during telephone calls, follow-ups, and in-person correspondence.
• Ability to calculate basic math.
• Working in a constant state of alertness and safe manner.
• This is a safety-sensitive position; where a momentary lapse of concentration can result in serious injury, death, environmental consequences, or data breach.
• Must be able to work Saturdays.
• Must be able to pass a seven-year criminal background check.
• Must be able to pass substance abuse testing.
• Must be able to pass a three-year motor vehicle report and meet minimum eligibility requirements criteria of insurance carrier.

Rocket Pest is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or reasonable accommodation due to a disability during the application or the recruiting process, please let our recruitment team know.

Benefits/perks listed above may vary depending on the nature of your employment with Rocket Pest.

The wage range for this role considers the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for any applicable geographic differential associated with the location at which the position may be filled. At Rocket Pest, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.