Assistant Service Manager

Rockwool
Rocklin, CA Full Time
POSTED ON 3/8/2023 CLOSED ON 3/12/2023

What are the responsibilities and job description for the Assistant Service Manager position at Rockwool?

Position Summary

Support the service and tire team under the direction of the Manager, Store Service. Assist in driving sales across service labor, parts, tires, and fleet business and you provide essential selling and task support by partnering with management to make certain that the service repair business is organized, store operations are running efficiently, and shop productivity is maintained to company standards.

 

Duties & Responsibilities

  • Under the direction of the Store Manager of Service, assists in various aspects of customer care, work order and register assistance, facility maintenance, and merchandising activities, including tire related stocking. Ensure that service equipment is in proper working order and housekeeping standards are followed according to SSC direction and instruction.
  • Follow all policies and procedures related to all point of sale (POS) transactions, inventory integrity, reverse logistics, cash, credit, check, refund and return policies and purchase for re-sale parts (OP) procurement and vendor payment practices.
  • Work with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Drives sales goals for the service center operation, both through personal engagement with customers and by observing and coaching the advisors on their customer interactions.
  • Assist the Store Manager of Service in training and coaching service selling associates on "Pep Boys Customer Care Process," Courtesy Vehicle Inspections (CVIs), and general operation of store systems. Performs CVIs and other service-related tasks as qualified and directed.
  • Assist in monitoring the shop productivity, workflow, and procedures with an emphasis on efficiency, thoroughness, and safety. Help with the day-to-day operations of the back shop, such as ensuring that the service staff complete CVIs through associate observations.
  • Partner with Management to produce a safe and health work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Effectively communicates with all store associates, management, and customers.
  • In the absence of any management, the Assistant Service Manager will act as the primary supervisor for the store staff, observing and coordinating operational activities.
  • Key holder and responsible for basic and detailed opening and closing responsibilities.
  • Maintain an organized and neat shop.
  • Adhere to all company policies, procedures, safety and environmental rules.
  • Other duties as assigned.

 

Knowledge, Skills, and Abilities

  • High school diploma or equivalent required.
  • One year of experience in automotive service environment.
  • One year of automotive service sales experience preferred.
  • Valid Driver's License .
  • Must have basic knowledge and understanding of mathematical concepts such as addition, subtraction, multiplication, division, percentages, and fractions. Ability to apply mathematical formulas to calculate commissions and discounts.
  • Acted as a work lead or supervisor previously.
  • Ability to exercise judgement and to work independently.
  • Strong customer service skills.
  • Ability to handle difficult customer situations.
  • Comfortable utilizing up-sell techniques.
  • Strong cash handling skills, including the use of POS systems.
  • Strong verbal communication skills.
  • Demonstrated consistency, accuracy and follow-through.
  • Ability to work Days, Nights, Holidays and Weekends.

 

 

Physical Demands/Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

 

Physical Demands

  • Must be able to frequently lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
  • Frequent standing and walking for long periods of time.
  • Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
  • Climb up and down ladders to retrieve and stock merchandise.
  • Communicate effectively in person, by telephone, or by using telecommunications equipment.
  • Enters and locates information on computer.
  • Presents information to small and large groups.
  • Visually verifies information, often in small print.
  • Safely operates a motor vehicle.

Pay Rate:

 

Min: $16.50/hr

Salary : $17 - $0

Assistant Service Manager
Ultra Steak, Inc. -
Citrus Heights, CA
Assistant Service Manager
Ultra Steak, Inc. -
Grove, CA
Assistant Service Center Manager - Sacramento
Valvoline Inc. -
Folsom, CA

For Employer
Looking for Real-time Job Posting Salary Data?
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

Sign up to receive alerts about other jobs with skills like those required for the Assistant Service Manager.

Click the checkbox next to the jobs that you are interested in.

  • Customer Acquisition Skill

    • Income Estimation: $164,036 - $228,454
  • Customer Service Skill

    • Income Estimation: $43,485 - $81,872
    • Income Estimation: $49,616 - $89,796
This job has expired.
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at Rockwool

Rockwool
Hired Organization Address Byhalia, MS Full Time
We are seeking a Technical Operator to join our team in Byhalia, MS. This position is on 2nd shift, 3:00PM-11:30PM Monda...
Rockwool
Hired Organization Address Byhalia, MS Full Time
We are looking for professionals to join our Byhalia, MS team as a Robot Operator . Robot Operators are members of the P...
Rockwool
Hired Organization Address Byhalia, MS Full Time
We are looking for professionals to join our Byhalia, MS team as a Line Operator (K2) Operator . This is a 12-hour shift...
Rockwool
Hired Organization Address Kearneysville, WV Full Time
We are seeking a Warehouseperson to join our Ranson, WV factory's offsite warehouse. This position is scheduled for 1st ...

Not the job you're looking for? Here are some other Assistant Service Manager jobs in the Rocklin, CA area that may be a better fit.

Service Manager

Big Brand Tire & Service, Penn Valley, CA

Service Coordinator/Administrative Assistant

Ontario Refrigeration Service, Inc., Sacramento, CA