Retail Assistant Manager

From one modest store to 47 convenient locations throughout Connecticut, Florida, Maine, Massachusetts, New Hampshire, Pennsylvania and Rhode Island, Rocky′s is now one of the nation's largest Ace dealers, known for expertise and great product selection in paint, hardware and lawn & garden.

We have a need in our store in Pembroke, MA for a Keyholder/Assistant Manager. The Keyholder/ASM will oversee the daily retail operations and ensure the highest standards of ‘Always Essential and Forever Helpful’ customer service are maintained. You will also direct those projects and responsibilities assigned and delegated by the Store Manager so the store always looks and incredible. The ideal candidate has prior retail management experience, preferably in a home center or hardware center. Employee and customer relations expertise, a sense of urgency and a commitment to excellence in everything you do is critical.

Essential Duties:

Ø Open and close the store

Ø Maintain the strictest safety standards for everyone

Ø Knowledge of management responsibilities and ability to “fill in” as needed for the Store Manager

Ø Training of store personnel

Ø Supervise in store personnel to insure optimum performance and amazing customer service

Ø Assist in maintaining an accurate Inventory

Ø Participate and sometimes lead the monthly store meetings

Ø Oversee inventory order placement

Ø Oversee inventory receiving and store stocking

Ø Achieve sales and productivity goals

Ø Set a positive example by following company procedures

Ø Develop promotions to increase store traffic.

Ø Ensure that merchandising and feature displays are properly maintained

Ø Demonstrate Helpful customer service, by greeting and assisting customers on the sales floor

Ø Resolve customer claims and complaints in a manner that is timely, courteous and discreet

Ø Authorize refunds in a manner that is consistent with company policy

Ø Work with the processing of weekly hot sheets and price adjustments ensuring store bin tagging completed in a timely manner

Ø Attend and assist with mandatory monthly store meetings

Education/Experience:

Ø Associate's degree (A. A.) or equivalent from two-year College or technical school; or five years related experience and/or training; or equivalent combination of education and experience.

Ø Minimum 3 – 5 years recent experience in a retail management role. Hardware or home improvement experience a strong plus.

Ø Demonstrated success supervising others in a retail environment and contributing to sales volume including, but not limited to personal salesmanship and “soft” suggestive selling.

Ø Must have knowledge of retail computer systems, electronic cash registers, Microsoft Word, Microsoft Excel, and Microsoft Outlook.

Ø Knowledge of Ceridian Dayforce and Epicor Eagle a plus.

Ø Experience supervising and coaching a diverse and talented retail team to achieve world class results.

Ø Familiarity with of Federal and State employment laws.

We provide our full-time employees with exceptional benefits including health, life, dental and 401(k) with a match. We also provide one of the industry’s best ‘work/life’ balance schedule and a leadership team that invites and listens to your input.

If you are ready to take a leadership role with a premier retailer please submit your resume with salary requirements.

Rocky’s Ace Hardware. A successful family-owned business that hasn’t forgotten the family.

Job Types: Full-time, Part-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Experience:

• Retail Managers: 2 years (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: One location