Associate Manager, Product Education

Associate Manager, Product Education

The Field Education & Tools team is charged with enabling Consultants to successfully learn the key skills and behaviors to build their Rodan Fields businesses. Through collaborative work with colleagues throughout the organization, FE&T designs and creates tools, programs, events, and digital experiences that align company resources to most effectively support our Consultants.

The Associate Manager, Product Education must be driven by the purpose of empowering R F Consultants to achieve their business goals by confidently selling the latest R F Innovation, Regimens Add-ons. They will design and create learning content that ignites passion for R F Products and the Business Opportunity.

The Associate Manager, Product Education will report to the Director of Product Education and partner with Field Education & Tools team members to design and execute effective, creative content and communications for Product Education that align with the R F strategic priorities to reach both short-term and long-term goals. They will design and deliver product sales training strategy, learning assets, and digital learning tools that align with brand standards and Field Education & Tools departmental vision.

The Associate Manager, Product Education will lead, create and support major Convention Product Learning activations, to ensure all content is focused on selling system, field outreach, new customer/Consultant acquisition, customer service and product knowledge, with the goal of developing and strengthening the competencies of our Independent Consultants.

Essential Responsibilities:

• Develop and create training materials, experiences, videos, and learning tools supporting the impactful launch and on-going support (within a 12-month calendar cycle) of new product launches and innovative behaviors, technology.
• Execute and develop world-class Product Mastery Courses for each category that simply but effectively equip Consultants with the confidence necessary to share and sell R F products.
• Lead and design Product Education asset management system, in regards to digital tools, i.e. the Library, Virtual.
• Assess and lead updates to Product Education assets to ensure streamlined experience for Consultants. 
• Responsible for the design and creation of Consultant educational assets for all product promotions, such as videos, digital PDFs, workshops, and live trainings on incorporating product promotions to their selling system.
• Curate focus groups, research projects and insight gathering related to innovation preparation and performance.
• Guide the design, execution and business analysis of product learning content, tools and experiences.
• Design and develop end-to-end solutions for Product Education curricula using best in class design and development methodologies to provide effective learning solutions in a variety of delivery channels (instructor-led, virtual and online)
• Manage multiple learning projects at a time through various phases of learning design (analysis, design, development, implementation and evaluation) ie. Product Promotions, Core Products and Innovation.
• Serve as team expert on competitive landscape and product learning trends, and lead application of key findings to product educational resources.
• Work collaboratively with cross-functional teams to support all product education needs throughout the year, particularly in the work to provide a seamless product launch at Convention.

Qualifications:

• At least 5 years of design experience – proven high level of multimedia and presentation design is a must; brand identity design and experience designing in the social commerce channel is a plus
• Creative and conceptual thinker that can turn great ideas into designed creative content that helps drive revenue goals
• Bachelor’s degree in a related field required
• Fluent in Spanish preferred
• Experience in Direct Sales in preferred
• Expertise in learning event design and execution, both in person and virtual is required
• Expertise in Adobe Creative Suite or other content authoring tools
• Expertise in presentation design tools: PowerPoint and Keynote. Knowledge of Prezi is a plus.
• Some knowledge of motion graphics and interaction design is preferred
• Strong knowledge of graphic design standards and typography
• Communicates effectively and concisely in all email and verbal correspondence
• Flexible with design direction and ability to positively respond to feedback
• Self-disciplined and motivated in an environment that requires a strong attention to detail
• Ability to view work across media holistically and with brand consistency a must
• Ability to multitask and positively adjust to a rapidly changing environment
• 5-10% travel required