What are the responsibilities and job description for the Teller I position at Rogue Credit Union?
Department: Member Relations
Reports To: Assistant Float Team Manager
Grade: 4 Classification: Non-Exempt
Supervises Direct: 0 Supervises Indirect: 0
WORK FROM HOME POSITION LEVEL: None - Work is unable to be completed remotely. A presence in office is required full time.
Role:
Accurately processes financial transactions and provides information to members in the lobby, drive-thru window and/or by telephone. Provides friendly, helpful, and confidential assistance to members while ensuring a positive experience and minimizing wait time. Creates loyal members by delivering Rogue's Service Promises, exhibiting Rogue Service Standards, and delivers unsurpassed member service to every member every moment.
Essential Functions & Responsibilities:
50% Receives and accurately processes member financial transactions, including but not limited to deposits, withdrawals, loan payments, money orders, transfers, disputes, statement/check copies, safe deposit boxes etc., as directed. Demonstrates a basic understanding of financial transactions and processes. Possesses knowledge of Rogue's products and services.
15% Responds to member's requests, problems and complaints, and/or directs members to the proper person for specific information and assistance. Demonstrates ownership and follow through with all member requests.
10% Collaborates with, and assists, other departments/branches to maintain unsurpassed service across all areas of the credit union.
10% Promotes a culture of deepening participation by effectively cross selling credit union products and services to meet the member's needs.
10% Accurately maintains and balances cash drawer and daily transactions, ATM's, vault, cash/coin vaults, dispense machines, etc. Completes branch specific opening and closing duties.
5% Proactively performs other duties as needed or assigned.
Performance Measurements:
1. Supports and practices Rogue's Vision, Mission, Values and Loyalty Culture. Utilizes the Service Promises with both internal and external members. Embraces Rogue's community involvement program in a positive and proactive manner.
2. Meets or exceeds the minimum established departmental goals in order to assist in meeting the credit union goals and scorecard metrics.
3. Demonstrates excellent verbal and written communication skills. Communicates with coworkers and members in a positive manner.
4. Provides accurate information and demonstrates attention to detail resulting in minimal errors. Ensures all assigned activities within the branch are carried out within the expected time frames and completed accurately.
5. Maintains an understanding of credit union products, services, policies and procedures, and demonstrates effective cross selling to meet the member's needs.
6. Ensures all assigned activities within the branch are carried out within the expected time frames and completed accurately.
7. Assures compliance in all regulatory and procedural areas.
8. Provides consistent service that creates the most loyal members in the nation!
9. Successfully achieves credit union, team, and individual goals as outlined in the yearly Goals and Objectives document.
Knowledge and Skills:
Experience: One month to twelve months of similar or related experience.
Education: A high school education or GED.
Interpersonal Skills: Work normally involves contacts with persons beyond immediate associates generally regarding routine matters for purposes of giving or obtaining information which may require some discussion. Outside contacts take the form of service to the public (members or vendors) requiring ordinary courtesy in providing assistance and information.
Other Skills: Good communication and listening skills: ability to multi-task, operate 10 key calculator, must have good computer and keyboarding, and cash handling skills. Must demonstrate attention to detail and accuracy in their work.
Physical Requirements: Some lifting required (up to 30 pounds), continuous standing and walking. Finger dexterity. Occasional talking and hearing in person and on the telephone. Continuous clarity of vision at 20 inches or less and continuous clarity of vision at 20 feet or more.
Work Environment: Normal workday with occasional overtime. Will require working Saturdays and a rotating, flexible schedule. Exposed to potentially hazardous condition, i.e., robbery.
Disclaimer:
Job descriptions are not intended, and should not be construed to be exhaustive lists of all responsibilities, skills, efforts, or working conditions associated with a job. They are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs.
Rogue Credit Union is an Equal Opportunity Employer and makes employment decisions without regard to race, color, national origin, religion, sex, age, disability, veteran status, or any other protected class. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method, please call (541) 622-7577.
This Job Description is not a complete statement of all duties and responsibilities comprising the position.
