Host / Hostess

Summary:

The Host?s role is to provide ?Guest First? service at all times. This includes friendly and timely interaction with Guests and Team Members, welcoming Guests, seating Guests, answering questions, supporting the busser team, following up to ensure each Guests? needs are satisfied in a friendly manner, and encouraging Guests to return.

Essential Duties and Responsibilities:

• Welcomes and greets the Guests following established service guidelines

• Give first time Guests a restaurant tour.

• Adhere to timing standards for products and service.

• Must know all food, liquor, beer and wine offered.

• Apply positive suggestive sales approaches to guide Guests on making food and beverage choices.

• Assist with keeping the restaurant spotlessly clean, safe, and sanitary.

• Ensure complete Guest satisfaction before Guests leave and inform a manager if not.

• Accurately quote wait times.

• Assist other Team Members whenever possible.

• Maintain spotlessly clean menus and promotional materials.

• Complete the daily and weekly cleaning duties.

• Assist with pre-bussing tables.

• Operate POS terminals.

• Takes and accurately processes to-go and catering orders

• Ready and willing to assist fellow Team Members in meeting Guest needs

• Answers questions and makes recommendations about our food, beverages, features, and other restaurant functions and services

• Clearly understands and follows correct process in serving Guests with allergens

• Performs all duties and responsibilities according to the Company?s written Employment Guidelines, including Performance Expectations and Dress/Style/Grooming Guidelines

• May be assigned additional tasks in support of the business

Qualifications/Skills:

• Ability to communicate clearly and concisely with Guests, other Team Members, and Managers in the predominant language(s) of our guests

• Possess basic math skills and have the ability to handle money and operate a point of sale system

• Must have a working knowledge of dining room and service procedures and functions

• Ability to manage his or her own work flow and resolve questions and problems with supervisor