Desktop Engineer

The Desktop Engineer is responsible for ensuring the operations of assigned functions in accordance with Roper St. Francis Healthcare IT leadership and IT governance. This position's primary responsibility will be responsible for the engineering, installation, and development of the Client Management System (CMS), client-side application delivery environment and subsystems. The Desktop Engineer will be expected to analyze complicated systems, document application standards, and assure high levels of stability, reliability, and availability of the CMS. Duties to include developing, testing, and implementing software delivery packages/policies, patch management solution, and workflows within the CMS. This position also includes the discovery, recommendation, design, build and support of associated technologies in a timely, reliable, and cost-effective manner.

This position consists of ensuring solutions are delivered in adherence of defined standards and policy.

This position is expected to work both independently and with various teams across the Roper St. Francis Healthcare enterprise.

Minimum Qualifications:

Education:

Requires a High School diploma (or equivalent) from an accredited school and at least three years of Information Technology experience on relevant equipment and systems, OR

Associate Degree in Computer Science or Information Technology with at least three years of Information Technology experience on relevant equipment and systems.

Experience:

• 3 years of experience in Desktop Engineering
• Expert knowledge of Microsoft System Center Configuration Manager
• Expert knowledge of Microsoft Windows desktop operating systems
• Strong knowledge of Microsoft Windows Active Directory and Group Policy Management
• Strong knowledge of automated virtual application deployment and management
• Strong knowledge of patch management and antivirus methodologies and best practices
• Strong knowledge of large heterogeneous environments
• Working knowledge of VMware ESX and infrastructure components
• Working knowledge of PowerShell, network protocols, and SSL certificates
• Working knowledge of enterprise single-sign-on and multi-factor authentication solutions
• Working knowledge of networking technology, including bandwidth, multicasting, and WOL
• Able to prioritize and execute tasks in a high-pressure environment.
• Ability to author technical documents and create procedure manuals
• Strong interpersonal skills, oral communication skills, and proven analytical and problem-solving abilities
• Strong understanding of the organization's goals and objectives
• Ability to conduct research into current and future technologies
• Highly self-motivated and directed, with keen attention to detail
• Desired Healthcare knowledge/background including data privacy practices and laws
• Strong customer service orientation
• Experience working in a team-oriented, collaborative environment
• On-call availability 7/24 as part of a rotation schedule
• Other duties as assigned

Licensure/Certification:

Two or more CompTIA Core and/or Microsoft Certified Fundamental certifications must be completed within 180 days of employment. Additional certifications will be accepted at the Manager's discretion.

Knowledge/Skills:

Must be fully/independently technically competent and physically capable to perform computer duties as listed within with technical guidance of the Desktop Engineer. Must be able to rapidly read, comprehend, and put to practical use, a wide variety of technical literature. Must be able to translate technical information and procedures into user solutions. Must be able to write and speak clearly to communicate effectively with users. Must develop and produce without assistance presentation-quality User Requirements and documentation. Must impart confidence to the users. Must respond to emergencies major incidents in accordance with department service level agreements.in a timely manner. Must respond to and actively participate in disaster situations to restore information access to critical users such as administrators, doctors, nurses, and patients.

Contacts:

Communicates with and actively participates with all levels within the corporation.