What are the responsibilities and job description for the IT Technical Support Manager position at Rosen Hotels & Resorts?
Technical Support Managers oversee the staff responsible for the operation, maintenance, and repair of information technology systems. Their job involves supervising technical operations as performed by IT support experts to ensure company/client targets are met. They coordinate and assign work duties to computer and networking systems operators to meet the requirements of clients. They also ensure work operations conform to acceptable standards of quality service. They also manage, maintain and support third party and internal applications deployed and used by the company. Some of the qualities needed to succeed on the job include planning, IT, and analytical skills.
Minimum Requirements
EDUCATION AND/OR EXPERIENCE:
Associate's degree (A. A.) or equivalent from two-year College or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.
OTHER SKILLS AND ABILITIES:
Must have IT supervisory or management experience. A CompTIA A certification is required at a minimum. Other CompTIA certifications like the N and S are good to have. A Cisco CCT or CCENT is preferred. Other Cisco certifications like CCNA are applicable. Microsoft certifications such as MCP or MCSE are applicable and encouraged. College degrees in IT related fields are also encouraged.
OTHER QUALIFICATIONS:
Knowledge of Kaseya or other ticketing systems and the SOPs associated with them.