What are the responsibilities and job description for the Service Advisor position at Ross Automotive Group?
AUTOMOTIVE SERVICE ADVISORS greet customers, listen to a customer's description of the vehicle problems or service needed, determine the type of service required, and prepare repair orders. They also advise customers on other available services. Come join our team!
Responsibilities
Essential Duties include the following. Other duties may be assigned.
Advises customers about necessary service for routine maintenance.
Helps identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
Confers with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
Prepares a repair order showing time, cost and labor estimates for service.
Writes a brief description of the customer's concern on the repair order to help the technician locate the problem.
Explains the work performed and the repair order charges to the customer.
Handles customer complaints.
Understands factory warranty policy guidelines
Ensures warranty repairs are properly documented, correct time punched, and necessary documents are printed out and attached to correspondence
Greets customers in a timely, friendly manner and obtains vehicle information.
Refers to service history, inspects vehicle, and recommends additional needed service.
Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications.
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Implements and maintains a service marketing program.
Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
Maintains high customer satisfaction standards.
Handles telephone inquiries regarding appointments and work in process.
Keeps work area clean.
Maintain a professional appearance.
EDUCATION and/or EXPERIENCE
- Two to four years related experience and/or training
CERTIFICATES, LICENSES, REGISTRATIONS
Automotive Service Excellence (ASE) Certifications Helpful
Manufacturer Training
Valid Driver's License
Job Type: Full-time
Pay: $4,000.00 - $10,000.00 per month
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Day range:
- Monday to Friday
- Weekends as needed
Shift:
- 8 hour shift
Experience:
- Service Writers: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Work Location: In person
Salary : $4,000 - $10,000