Quality Control Auditor-Servicing

Quality Control Auditor                                                  

Position Overview

Quality Control Auditor- Servicing is responsible for is responsible for conducting quality control reviews at RoundPoint for all servicing functions. The QC program ensures compliance with all agency requirements, and any other applicable stakeholders.  These include, but are not limited to, planned quality control reviews of all areas of Servicing, as defined in agency/GSE guidelines. Coverage includes but is not limited to federal, state, FNMA, and FHMLC, and could include FHA/VA/USDA/GNMA.  This position may also work with and report/coordinate with the Parent Company Freedom Mortgage and its Risk & Quality Control program. 

Working Relationships

The Quality Control Auditor – Servicing reports to the Quality Control Supervisor and indirectly to Freedom Mortgage VP of Quality Control Servicing, within the Parent Company Risk Division.   The position routinely interacts with the various business units within RoundPoint Residential Servicing, Parent Company Risk/QC, and provides deliverables for subservicing clients, and outside vendors.

Key Tasks and Responsibilities

• Conduct loan level reviews to ensure agency guidelines and best practices are being met.
• Perform audits within required timelines and meeting all deadlines.
• Identify areas at an acceptable risk level and ensure management is made aware.
• Identify any potential process improvements or system enhancements that could assist a Department with control improvements.
• Communicate with QC supervisors regarding recurring findings and errors identified during audit reviews.
• Ability to collaborate with others in a team setting in a fast-pasted environment.
• Work closely with other staff in Servicing and participate in process improvement activities.
• Perform special projects and other related duties as assigned by management.

• Effectively handle multiple assignments while meeting departmental performance measures.
• Strong analytical skills and demonstrated decision-making ability.
• Rapidly adapts to changing information, conditions and/or unexpected opportunities.
• Understanding of all loan types preferred.

Minimum Requirements

• High school diploma or equivalent required.
• Must have four to five years related experience and/or training in residential mortgage servicing, with knowledge and exposure to agency, GSE, CFPB, and state guidelines, and each agency’s Quality Control Program expectations.
• Fundamental understanding of mortgage Servicing to include performing and non-performing loans
• Familiarity with MSP Servicing platform, or similar, as well as Tena SecondLook Quality Control software or similar a plus.
• Able to work collaboratively with others
• Articulate and effective communicator able to prepare and deliver detailed oral and written presentations to management and interact effectively with regulators and investors as needed.

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job:

• The employee is regularly required to talk or hear. 
• The employee is required to sit for extended periods of time and is occasionally required to stand and walk. 
• The employee must regularly use hands to finger, handle, or feel objects and is regularly required to reach with hands and arms; the employee may occasionally climb or balance, and stoop, kneel, crouch, or crawl. 
• The employee may occasionally lift and/or move up to 10 pounds. 
• Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. 
• The noise level in the work environment is usually quiet to moderate, and no extreme conditions are present.