Delivery Services Coordinator

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Join our direct mail team in Folcroft PA! Our Delivery Services Coordinator is responsible for ensuring the accurate and timely distribution of all direct mail material to residents in an efficient and safe manner. 

JOB SUMMARY

This position is responsible for selecting, orientating, and monitoring the performance of independent verifiers and maintaining good business relationships with the distribution carriers. Works 2-3 days per week in the office, and in the field remaining days.

KEY DUTIES/RESPONSIBILITIES

• Accountable for dispatching and assigning independent verifiers based on client demands and service requirements.
• Safe driving of own vehicle for inspection of routes and product specifications.
• Communicate accurate information of route information including time of delivery, quality of delivery and any independent verifier issues.
• Assist independent verifiers with coaching, route mapping questions, schedule changes, product information and on time deliveries.
• Perform route inspection including product checks in assigned areas, as well as manage independent contractor performance or navigation tracking, as needed.
• Receive, investigate, and review complaints to maintain excellent customer service to both clients and residents.
• Review scheduled services and to make recommendations as to how cost could be reduced, or timeliness improved. 
• Successfully select, contract, orientate and monitor the performance of independent verifiers to ensure all deliveries are made in accordance with the terms of our contract.
• Develop and maintain good rapport with independent verifiers towards achieving on time delivery goals and reduction of complaints.
• Develops excellent relationships with internal staff and vendors.
• Respond to critical vendor scheduling changes as assigned, taking appropriate measures to ensure delivery best practices are adhered to.
• Maintenance and updates to various software including but not limited to: PCD ACCESS, MS Office, delivery tracking software.
• Maintains updated, organized paper files on customer accounts including contracts.
• Assist PCD administration with mapping and maintaining good delivery route descriptions and detours.  
• At times, may operate a forklift to unload trucks and stage product.

Qualifications

EDUCATION

High School Diploma or GED (Required)

EXPERIENCE

3 years delivery inspection or route leadership experience preferred

CERTIFICATIONS & LICENSURES

Must have a valid driver’s license (Required)

Forklift certification (Preferred)

KNOWLEDGE/SKILLS/ABILITIES

Ability to drive own dependable, licensed, and insured motor vehicle with good driving skills (Required)

Ability to operate a forklift as needed.

Ability to lead, coach and mentor others

Ability to learn and adhere to standardized rules, procedures and safety guidelines while working and operating own vehicle

Good understanding of route mapping

Strong mathematical aptitude and organizational skills

Great problem solving and excellent communication skills

EQUIPMENT/SOFTWARE UTILIZED

Must have general knowledge of technology to include computers and software programs such as Microsoft Office, spreadsheets or other programs related to the dispatching process or administrative support.

COMMUNICATION AND CONTACTS

Must develop a good rapport, and communicate well with independent verifiers, customers, and staff

DECISION MAKING

Monitors performance of independent contractors and responds to critical vendor scheduling changes. Assists with decisions regarding mapping and reporting.

Additional Information

The rate of pay for this role at the noted location is $18.00/hour. In addition to base pay, depending on the role, the total compensation package may also include overtime, shift differential, call-in, and stand-by pay. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

All your information will be kept confidential according to EEO guidelines.

RRD is an Equal Opportunity Employer, including disability/veterans