Operations Manager

The Operations Manager is responsible for the day‐to‐day management and strategic development of the Company’s print and print related services in Memphis, TN. This individual will be a key contributor to the leadership team by ensuring all manufacturing and print/bind activities meet RRD quality standards and customers’ expectations.

Responsibilities

• Plan and manage the daily activities for the location, including pressroom, bindery, digital print, shipping & receiving functions in accordance with the customers’ expectations, and with a high level of quality and accuracy.
• Implement short- and long-range goals and operational plans to achieve designated site objectives, while maintaining or increasing overall site's efficiency. Ensure necessary resources, i.e. staffing, training and equipment, are available to meet prescribed productivity and service goals.
• Review existing operation to determine what improvements can be made with particular attention being paid to areas that allow for cost reduction, improved processing efficiency, and improved quality.
• Direct and oversee job assignments and plan daily labor schedules. Direct supervisory team to achieve the established objectives.
• Ensure that all jobs are processed according to specifications, standards of quality, efficiency and costs.
• Apply excellent business acumen and collaborative skills when resolving problems; consistently organizing and prioritizing existing resources.
• Incorporate new information, as needed, identifying critical elements, variables and alternatives to develop and implement the most effective solutions.
• Conduct effective communications with customers and employees. Lead management and staff meetings on a regular basis.
• Administer and enforce all company policies fairly and consistently.
• Work in conjunction with Human Resources and operations management to maintain a positive employee relations environment.
• Enforce a safe working environment by complying to all safety procedures and OSHA regulations.
• Maintain a positive employee relations environment.
• Ensure the accurate and timely preparation, processing, distribution and retention of all necessary reports and records regarding assigned operations.
• Provide technical advice to customers, sales, and manufacturing.
• Develop and implement staffing plans, operational budgets, capital equipment and inventory requirements.
• Work collaboratively to ensure Quality standards and Customer expectations are met.
• Coach employees to peak performance by developing the skill level of your staff and their ability to produce quality work and increase efficiencies and productivity.
• Analyze and resolve work related problems and assist employees with troubleshooting and solving production/quality issues.
• Understand the impact of operational decisions on the budget while controlling variable expenses.

• Ability to identify departmental priorities and make decisions to ensure work efforts and resources are employed affectively, delegating, coaching, and motivating employees to peak performance.
• Personal characteristics that distinguish the incumbent as being an effective leader, team builder, customer-driven, decisive, results-oriented, and committed to improvement.
• Management style that fosters collaborative decision-making, participation, and employee engagement.
• Technically skilled and able to apply software programs to support business processes.
• Knowledge of the latest digital printing and mailing practices and techniques.
• Experienced in developing and utilizing job management programs.
• Highly developed conflict management and problem resolution skills.
• Proven written, verbal and interpersonal skills.
• Ability to balance multiple work demands and adapt to latest technology; willingness to learn new techniques, software, and processes.

Bachelor degree in discipline related to functional work or role with 5-7 years of management/leadership experience in a printing environment OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience.

RRD is an EEO/AA including Vets and Disabled Employer