Association Manager
Job Description
RTE Property Group is seeking an experienced and dynamic individual to join our team. The Association Manager is a full-time position in one of the fastest growing Property Management companies in Southwest Montana. This position serves as the primary liaison and ambassador to RTE Property Group’s association and commercial clients. The Association Manager will provide management, direction, and leadership to ensure the daily operations for a portfolio of community associations in the Greater Gallatin Valley and Big Sky areas. They will deliver professional services and exceptional customer satisfaction in accordance with management agreements and in alignment with the company’s guiding principles. Professionalism is paramount.
Key responsibilities include, but are not limited to, working closely with boards of directors, developers, and/or builders, to execute the delegated management tasks, facilitate problem solving and communications, promote association member harmony, enforce covenants, conditions, restrictions, and increase overall value.
Essential Job Responsibilities:
- Communicate with and provide guidance to board members, developers, builders, property owners, tenants, and RTE property management team on a regular basis
- Manage the operations and administration of the owner associations in accordance with the management agreements, association governing documents, policies, and rules and regulations
- Respond to email and phone calls daily within 24 hours. Process owner requests timely and report items, issues, and concerns to board as appropriate
- Manage action items and tracking reports for each client utilizing the AppFolio tools and portal
- Maintain knowledge of the association community while proactively overseeing maintenance and administering compliance procedures, working in tandem with the RTE Property Group team and/or association facility managers
- Provide and/or oversee recommendations to the association board of directors regarding major capital expenditures as required to maintain the desired community appearance and operation
- Serve as liaison between the association board, owners, and/or tenants regarding covenant violations
- Prepare board and owner meeting advance packets for each meeting to include written manager’s report, agenda, minutes, quotes, voting, maintenance and reserves schedules, etc.
- Facilitate board and owner meetings; attend evening or weekend meetings periodically as required; coordinate all virtual, hybrid, or in-person meeting logistics as needed
- Prepare minutes from each meeting, and maintain all association documents and records
- Acquire and maintain a working knowledge of applicable federal, state, and local laws and resources.
- Work collaboratively with client’s professional resource team: attorneys, accountants, consultants, etc.
- Prepare and disseminate accurate management reports and financial summary statements to boards on a monthly/quarterly/annual basis in alignment with budgetary requirements and timelines
- Develop and present annual client budgets, reserves schedules, long term maintenance budgets
- Manage all association related insurances to be in full force and effect; obtain quotes as required
- Manage association accounts receivable and accounts payable functions; monitor expenses and approve and process invoices for payment; Prepare monthly dues invoices; oversee collections.
- Report any issues of concern relating to client discontent relative to the management engagement immediately to general manager or company owner(s)
- Participate in continuing education, credentialing classes, & company team meetings
- Plus other work related tasks as needed or assigned.
Secondary Job Responsibilities:
· Cross train on some job functions to provide depth and breadth of expertise and backup redundancy and support to the company and property management teams during periods of high demand
· Assist with vendor management as needed in collaboration with property management team; review bids and proposals for contractor work; assist with engaging third-party service and maintenance providers; conduct site visits and property inspections for quality control purposes
Professional Qualifications & Requirements:
- Licensed Montana Property Manager - Required
- Minimum of three (3) years’ experience managing owner associations - Preferred
- CMCA® certification - Preferred or within 90 days of hire; other CAI designations desirable
- Computer skills required - Microsoft Office Products [Word, Excel, Outlook, PowerPoint]
- Computer skills preferred - Teams, AppFolio
- Valid Driver’s License; Reliable vehicle and auto insurance required
Other Skills:
- Attention to detail and highly organized; Flexible in adapting to new situations
- Management skills a must with problem solver and proactive leadership style
- Excellent and effective verbal and written communication skills
- Able to work under pressure and meet deadlines, while maintaining a positive attitude and professional demeanor providing exemplary customer service
- Work independently and carry out assignments to completion within parameters of authority, instructions given, prescribed routines, and standard accepted practices
- Strong time management skills
- Team Player with a passion for service; Strong desire to learn and grow with our team
- Flexible schedule - some evenings and weekends required for periodic meetings
- Basic accounting, budget planning and analysis skills; knowledge of financial reports
Compensation:
- Rate of Pay: $48K-$55K per year based on experience
- 20 PTO Days annually; plus 6 Holidays annually
- Medical - PPO style plans and high deductible plan with HSA; Dental & Vision
- 401k Retirement plan with up to 4% company match
- Short- and Long-Term Disability Insurance (100% Company paid)
- Life Insurance policy of $50,000 (100% Company paid)
- Use of company provided cell phone
Physical Requirements:
- Must be able to work indoors and outdoors in variable weather conditions and temperatures
- Must have good communication skills in English language
- Keyboarding and entering text or data into a computer or other device
- Ability to hear, understand, and distinguish speech and/or other sounds
- Near visual acuity at approximately 20 inches or less, including use of computers
- Required to stand, walk, kneel, push, pull, and occasionally lift and carry loads of up to 40 lbs.
Job Type: Full-time
Job Type: Full-time
Pay: $48,000.00 - $55,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Evening shift
- On call
- Weekend availability
Ability to commute/relocate:
- Bozeman, MT 59718: Reliably commute or planning to relocate before starting work (Required)
Experience:
- Property management: 3 years (Required)
License/Certification:
- Driver's License (Preferred)
Work Location: One location