Job Posting for Credit Card Representative at Rural King
Job Title: Harvest Card Representative
Job Location: Store
Reports to: Store Manager
FLSA Status: Hourly Non-Exempt
JOB SUMMARY
The purpose of the Harvest Card Representative is to drive both results and an excellent customer service experience with the Harvest Card. This person champions the card and works through associates to ensure customers are presented with the opportunity to become a Harvest Card holder. The Harvest Card Representative motivates and trains Rural King associates to be engaged, to be able to articulate the benefits of the card to differing audiences, and to help execute the application process from start to finish in compliance with credit card regulations.
JOB DUTIES AND ESSENTIAL FUNCTIONS
Train all Rural King associates at the location on the benefits of the card and build their confidence on how to sell it
Responsible for the team to meet location goals and objectives set for Harvest Card applications
Be proactive in increasing engagement with associates and explaining and clarifying the benefits the customer must gain from them becoming a card holder
Help greet customers with energy and enthusiasm in order to build rapport and present them with the opportunity to become a Harvest Card holder
Explain the benefits of being a Harvest Card holder, answer any questions the customer has, and encourage the customer to apply for the Harvest card
Demonstrate passion for innovative ways to champion the card
Ensure associates are following regulatory compliance processes when customers are signing up the card
Utilize resources to obtain solutions for both associates and customers
Establish and maintain a partnership with the team of associates at Redstone Federal Credit Union
Responsible for adhering to and complying with the company policies established for the credit information gathering process
May be required to cross train and perform other duties
QUALIFICATIONS
5+ years of retail, customer service, sales, or business experience or equivalent combination of education and relevant experience
Be able to travel up to one week for orientation and ongoing several times per year
Must be flexible with work hours: ability to work a 40-hour workweek (predominantly 10 AM-7 PM Wednesday - Sunday with one weekend off per month). As business dictates, be able to work varied hours, days, and nights.
Proven ability to motivate others to a common goal
Strong sales, communication, and social skills
Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient
Ability to articulate the features and benefits of the card in a way that makes sense to the audience
Ability to access and use the in-store computer, scanning system, and wireless tablets
Ability to participate in our online applicant and new hire onboarding process remotely
Must be able to read documents, printouts, reports, computer screens and other written communication
Ability to complete computer-based training
SUPERVISORY RESPONSIBILITIES
None
PHYSICAL REQUIREMENTS
Good visual acuity
Must be able to hear well enough to communicate with customers and co-workers
Close vision for computer work
Repetitive wrist movements on keyboard
Ability to stand and/or walk for long periods of time
Ability to walk up and down stairs multiple times per day
Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions
Salary.com Estimation for Credit Card Representative in Warrenton, MO
$103,660 to $148,594
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