Parts Consultant | Audi Pasadena

Overview

Are you ready to make the next move for your career? Do you have a passion for luxury cars? We are HIRING and we want to hear from you!

JOIN OUR TEAM

Rusnak Auto Group is a leader in the automotive industry with a stellar reputation in the Greater Los Angeles and throughout Southern California. Our commitment to serve our customers and win their loyalty has seen us expand to 11 locations with beautiful showrooms in Pasadena, Arcadia, Thousand Oaks, Anaheim Hills, and Loma Linda. With over six decades of success and experience, we strive to satisfy our customers’ exquisite taste by offering 13 extraordinary brands of the most sought after luxury cars.

Our Audi dealership in Pasadena is seeking a Parts Consultant. This is a great opportunity to take your automotive career to the next level. In this position, you will contribute to the success of Rusnak Auto Group by successfully selling parts to internal and external clients, over the counter, through the shop, or on the phone to assist in achieving individual and departmental sales objectives relevant to the strategic plan.

Rusnak Auto Group is an equal opportunity employer. We are family owned and operated since the 1960s.

WHAT WE OFFER

• Professional development and opportunities to grow within a well-respected company
• Competitive Pay
• Health Insurance Coverage (medical, dental, vision, and life)
• Comprehensive Benefits Package including Annual Wellness Fair and Employee Assistance Program (EAP)
• 401(k) Retirement Plan
• Flexible Spending Account
• Paid Time-Off (vacation pay, sick pay, holiday pay)
• Parental Leave
• Employee Perks (discounts to sports games, theme parks, gym membership and so much more!)
• Employee Referral Bonus Program

*To ensure the safety of our employees and clients, we follow current guidelines and provide face masks and hand sanitizers. We use hospital grade cleaning products and increased cleaning frequency.

Responsibilities

Effectively and Efficiently Meets the Company’s Expectations Regarding Gross Profit and Sales:

• Sells parts and accessories over the counter to internal and external Clients.
• Effectively, efficiently, and with a high level of service, handles all internal and external Client phone calls and in-person inquiries; provides price quotes and other information; reviews body shop estimates to ensure the ordered parts are correct and that all pricing is in line with the estimate.
• Successfully promotes all departmental sales initiatives; ensures Clients are aware of the full product line; informs Clients of companion part requirements and specials; assists outside sales representatives with their orders; solicits assigned accounts by phone.
• Effectively and efficiently plans and coordinates activities to ensure the correct part is identified, obtained and delivered in a timely manner and as agreed.
• Ensures all parts requests from internal Clients are correctly billed on Service Repair Order (RO).
• Maintains gross profit percentages as appropriate for each Client and pay type.
• Effectively and efficiently processes retail Client payments, or obtains credit authorization, while also ensuring that all charge sales receipts are signed by the Client.
• Ensures that all Clients receive their copy of the invoice.
• Assists Parts Manager with maintaining a lost sales tracking program.

Effectively and Efficiently Manages the Company’s Parts Inventory:

• Carefully, consistently, and accurately processes parts billing and crediting.
• Promptly notifies parts management of out of stock items, discrepancies, and shop materials/equipment in need of attention.
• Locates out-of-stock parts from outside source and submits an emergency order as required.
• Promptly notifies the Service Consultant/Advisor, and the Client, when special ordered parts have been received.
• Promptly notifies the body shop when all parts have arrived along with an estimated time of delivery.
• Promptly pulls orders for delivery to the body shop and ensures all parts are tagged with Client name and job number.
• On a daily basis, sets up orders for shipment, delivery, or pick-up; replenishes assigned inventory.
• Effectively and efficiently tracks and follows up on back-order parts.
• On a weekly basis, verifies will-call, back-order files, and returns to vendors; returns to inventory those items not picked up or no longer required; issues credit for parts returned while also ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Assists with regular parts inventories and selection of parts for returns.
• Assists with developing and maintaining the most effective physical storage layout.
• Effectively and efficiently maintains department security.
• In a timely manner, assigns parts upon arrival, inputs exchange parts orders on DealerConnect, returns exchange cores.
• Promptly inputs Dealer Connect Material Return Authorization (MRA) shortage/damage claims.
• Issues shop tools to Technicians; tracks to ensure tools are returned in a timely manner.
• Maintains clear and precise record keeping for all RO’s, invoices, insurance estimates, special orders.

Qualifications

• High School diploma or equivalent, plus a minimum of two (2) years’ related and progressivelyresponsible automotive parts experience preferred.
• Current California Driver License with clean Department of Motor Vehicle driving record.

Degree/Diploma

Licenses Required