What are the responsibilities and job description for the Aroma Joes Team Leader position at RWG HOLDINGS Inc.?
Aroma Joes Team Leader Job Description:
Aroma Joe's is in the business of fueling the modem world. Our Baristas provide a personal customer experience that is always upbeat, lively, fun, and energetic. This is a place that energizes your day, feeds your passions, and brings people together. The goal every day is to make sure everyone leaves a little happier. Aroma Joe's Team Leaders oversee daily operations and are responsible for identifying any areas of improvement in their location, as well as acknowledging and celebrating achievements. Team Leaders maintain a positive work environment that creates happy employees and customers.
YOU'RE KNOWN FOR:
- Being someone your co-workers look up to, respect, and naturally come to with questions.
- Your ability to master recipes and individually tailor products to customer needs.
- Providing an animated and personalized experience to every
- Emitting a contagious, positive energy and attitude.
- Your fun, outgoing personality and great smile.
- Being fair and consistent in your principles.
- Your passion and dedication to your job.
- Possessing a high level of organization.
- Your flexibility with scheduling.
YOU'RE GOOD AT:
- Giving positive and negative feedback and providing solutions.
- Remembering recipes, procedures, names, and faces.
- Delivering information in an organized manner.
- Practicing patience when facing a difficult task.
- Providing above and beyond customer service.
- Problem-solving and adapting to situations
- Working in a fast paced environment
- Communicating clearly and with tact.
- Active watching and listening.
- Making recommendations.
- Working in a team setting.
- Working under pressure.
- Talking to new people.
- Leading by example.
- Anticipating needs.
- Meeting deadlines.
A DAY IN THE LIFE
- Finding ways to support your team, customers, and community that exceed expectations.
- Communicating with Owner and team on various topics.
- All basic Barista tasks are still performed daily.
- Addressing disciplinary issues that may arise.
- Monitoring and placing inventory order
- Daily and weekly paperwork procedures.
- Performing equipment maintenance.
- Supporting CT with training needs.
- Creating employee schedules.
- Weekly inventory count.
- Maintaining team morale.
- Community outreach.