Application Description

Resolute Hospital Billing automates and organizes the revenue cycle. Work queue management tools and deep reporting combine with a full range of billing and accounts receivable abilities, allowing users to bill acute, ED, and hospital outpatient charges in a single system.

Role Description

The Application Analyst is primarily responsible for supporting the design and build of the Epic application. They are primarily responsible for the overall build of the workflows, system configurations, change documentation and support of operations for the application. The Application Analyst is responsible for the installation and upgrades and the configuration of the application. The Application Analyst assists in the coordination of end-user support activities. The Application Analyst creates the test plans for the application, executes the test plans and version upgrades, and documents all test outcomes, including troubleshooting and support. The Application Analyst is responsible for addressing basic user or build issues, recommending mitigation plans and escalating more complex issues. The Application Analyst also provides on-call support for the application through go-live.

Qualifications

Education

• Preferred: Bachelor s degree or equivalent years of relevant work experience
• Minimum: Associate s degree or three (3) or more years of relevant work experience

Work Experience:

• Preferred: Three (3) years relevant experience in a health care setting
• Minimum: One (1) year relevant experience
• Preference for knowledge and work experience in revenue cycle management and optimization and hospital billing
• Preference for knowledge of current hospital billing workflows and processes
• Demonstrated interest in supporting the development and build of the application

Licenses and Certifications:

• Minimum: Obtaining applicable certification will be an expectation of the role
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable

Key Competencies

• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence
• Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures

Responsibilities

The Application Analyst is the primary support for the Application Lead for the related Epic application. In addition to the duties discussed in the Role Description, the Analyst is responsible for the following:

1) Executing Application Design and Build:

• Designing and building the related application
• Working with Operations to optimize the design of the application s capabilities and workflows
• Performing a thorough review of all Foundation Build Content and workflows for application
• Participating in unit, application, and integrated testing for system functionality
• Building data fields, screens, templates, and user-defined functionality, as required
• Reviewing the proposed training curriculum
• Following build standards and maintaining synchronization between environments in collaboration with environment team

2) Application Support:

• Providing go-live support for users on new applications, including functionality
• Providing on-call support for application through go-live and post go-live
• Representing application in Integrated Area Workgroups
• Supporting continuous documentation of system modifications and updates

3) Documentation and Communication:

• Maintaining and closing support tickets
• Logging decisions and issues/risks in tracker
• Supporting application governance needs, including development of business case for decisions
• Maintaining version control of work flows, issues/risks log, and decisions tracker
• Supervising basic issues and roadblocks, escalating issues as needed
• Communicating with supervisors to determine necessary escalations

4) Project Management:

• Recommending areas for process improvement
• Assisting with development of future state materials
• Following the process for identification, tracking, resolution and closure of all issues
• Following the change control process and any required changes
• Coordinating test plans and new systems, complying with version upgrades and system modifications