Telehealth Analyst

The telehealth analyst helps lead the successful integration and evaluation of the telehealth efforts for the system. This person will closely work with resources from across the organization and its affiliates. In this role, the telehealth analyst will support the technical integration, operational execution, and monitoring of all telehealth related activities. The telehealth analyst will lead all training activities for all use cases. Additionally, they will collect and analyze all telehealth data by creating dashboards to monitor the performance. This role will execute all telehealth tasks driven by the digital experience team and the telehealth strategic governance council.

Responsibilities include but are not limited to:

• Manage and support training and development of telehealth use cases
• Support the successful integration of telehealth into RWJBH operations and technology systems
• Develop reports and dashboards to monitor and measure performance
• Analyze data and identify opportunities for improvement to drive utilization and growth of telehealth
• Develops key metrics related to process improvement projects (re: telehealth) to ensure expected outcomes are being achieved and monitored
• Defines and maintains project plans and communication/reporting associated with multiple work

Education

• Preferred: Master s degree in Health Care, Information Technology, Business, or related field
• Minimum: Bachelor s degree or equivalent years of relevant work experience

Work Experience:

• Preferred: Experience in Epic, telehealth, and health system operations strongly preferred
• Minimum: Three (3) years of progressively responsible directly related work experience in a healthcare environment.
• Experience with implementing financial/clinical information systems and/or large-scale and complex standardization and implementation of an EHR is highly desirable
• Demonstrated workflow process analysis and design, communication and interpersonal skills, facilitation/training skills, project management capabilities, and leadership orientation
• Strong assertiveness skills and ability to manage conflict in a variety of situations
• Superior organizational skills
• Demonstrated ability to align and motivate key process stakeholders, including nurses, physicians, and other clinical/administrative staff
• Demonstrated ability to interact with multidisciplinary teams

Qualifications

• Demonstrated application design and implementation skills
• Experience in Epic installations preferred

Licenses and Certifications:

• Minimum: Obtaining applicable certification will be an expectation of the role
• Applicant is expected to maintain certification as current by completing New Version Training (NVT), as applicable
• For clinical applications, clinical licensure is preferred

Key Competencies

• Adaptability/flexibility: demonstrating flexibility with respect to changing end-user business needs
• Critical thinking: the ability and willingness to see things in an open-minded way and examine an idea or concept from as many angles as possible
• Dependability: the ability and willingness to take ownership of work activities and ensure that they are completed in an accurate, efficient, and timely manner. Must be detail-oriented with strong organizational skills and able to function effectively in a fast-paced environment and meet deadlines
• Initiative: the ability and willingness to recognize assignments or tasks that need to be completed, to seek out additional assignments or tasks, and to help others
• Interpersonal skills: the ability to communicate information clearly and concisely with project leadership and subject matter experts; the ability to gain trust and establish effective relationships with Epic counterparts
• Learning: the ability and willingness to learn new software and systems
• Listening: listening attentively to ensure that the intended message has been accurately received, holding responses until the person has finished making their point, and repeating information to ensure accuracy
• Problem solving: seeking, logically examining, and interpreting information from different sources to determine a problem's cause and developing a course of action to resolve the problem and to prevent its recurrence

Resilience: the ability to persevere in difficult situations, overcome obstacles, and reach high levels of performance when faced with stressful work situations and time pressures