eLearning Project Manager

Job Purpose

About The Strategic Solutions Group (SSG) 

The Strategic Solutions Group, part of RWS’s Language Services division, works closely with major accounts and clients of all sizes who are going global with specialized localization services. These services cover the entire localization spectrum, from translating content, media, and audio to creating engaging eLearning programs and transcribing highly impactful marketing campaigns. The SSG works closely with RWS’s Language eXperience Delivery (LXD) platform, which includes 2,000 in-house linguists, and a network of more than 29,000 translators, who use RWS’s proprietary machine translation, AI, and translation productivity tools, to deliver a 24/7 service to clients. 

Our Global eLearning Practice helps training teams in global companies who want to ensure successful training outcomes amongst their workforce and customers by avoiding the disadvantages of the traditional “eLearning and localization as separate activities” approach, and by simplifying the vendor ecosystem through a single, expert solution provider with a comprehensive integrated solution.

About The Role:

Manages a variety of types of projects/accounts to implement L&D solutions to clients that result in excellent customer satisfaction, retention, and revenue growth. Applies deep project management and customer relationship skills, and product/solution experience to manage projects and generate revenue opportunities efficiently and effectively.

Job Overview

• Operational Excellence – Delivers a variety of projects, often of medium to high complexity, on-time, within budget and of high quality. Manages all facets of the project and account management with little to no instruction/supervision (e.g., proposals, estimates/scoping, project methodology, planning, resourcing, and scheduling, technology, financials, monitoring and controls, additional revenue opportunities and communications.) Monitors progress and achievement against established KPIs. Takes corrective actions to resolve issues and keep project on track. Develops and implements plans and proposals to upsell, cross-sell, and generate repeat business.
• Delivers Quality, Value, Results – Uses a variety of project management methodologies, tools, and problem-solving techniques to optimize project quality and profitability. Contributes to continuous improvement, particularly in the area of root cause analysis and taking corrective action. Helps to build customer loyalty by being proactive with the customer, for example, in handling problems before they escalate, identifying opportunities for improvement, and identifying additional products and services that can help solve business issues.
• Functional Excellence – Applies deep project/account management expertise to identify areas for improvement (e.g., methods, processes, sales approach) that will increase customer satisfaction and revenue potential. Works with management to implement improvements. Actively looks for ways to grow accounts and raises ideas to management.
• Relationship Building – Builds strong working relationships internally to enable project team to work collaboratively and effectively. Cultivates long-term customer relationships and creates customer confidence by maintaining regular contact, assessing satisfaction, and uncovering concerns and business needs.
• Tracking and successful execution of Key Strategic Objectives and Programs
• Tracks execution and performance against KPIs, service level agreements, and adherence to policies
• Creates/ensures detailed project, implementation, and/or action plans area created for each project
• Monitors/addresses/escalates risks, issues, and dependencies
• Manages/participates in project reviews, approvals, and gating processes
• Facilitates sharing of best practices through cross-functional collaboration, formal/informal learning
• Facilitates knowledge sharing
• Tracks and monitors benefits realization against planned targets
• Regularly interacts with top management levels and executive C-suite
• Manages and sustains change at individual, initiative, and organizational levels
• Facilitates cross-functional collaboration to achieve business goals
• Works on complex and confidential issues where analysis of situations or data requires an in-depth knowledge of the company and a high degree of discretion

Requirements:

• At least 2 years’ experience in relevant eLearning Project Management role
• Excellent English written and verbal communication skills, knowledge of additional languages is a plus
• Ability and confidence to communicate with clients and present to groups
• Experience in localization and language services industry is a plus

Base Pay

$85,000 - $95,000 year 

Actual rate of pay may vary based on factors including, but not limited to: position offered, location, education, training, and/or experience. Total compensation may also include variable incentives, bonuses, benefits, and/or other perks, as outlined in any formal offer made. 

*Candidates must reside in State advertised to be considered

Arizona, Arkansas, California, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maryland, Massachusetts, Michigan, Minnesota, Missouri, Montana, Nebraska, New Hampshire, New Jersey, New Mexico, New York, North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, Rhode Island, Texas, Utah, Virginia, Washington, Wisconsin, Wyoming         

Life at RWS

At RWS, we’re here for one purpose: unlocking global understanding.

As a unique, world-leading provider of technology-enabled language, content, and intellectual property services, we remove the barriers to communication to make global connection possible. Our unrivalled experience and deep understanding of language have been developed over more than 60 years. As we look to shape the future, our ambition is to create a world where understanding is universal for everyone.

We work with over 80% of the world’s top 100 brands, more than three-quarters of Fortune’s 20 ‘Most Admired Companies’ and almost all the top pharmaceutical companies, investment banks, law firms and patent filers. Our client base spans Europe, Asia Pacific and North and South America. Our 65 global locations across five continents service clients in the automotive, chemical, financial, legal, medical, pharmaceutical, technology and telecommunications sectors.   

If you like the idea of working with smart people who are passionate about breaking down language barriers and giving back to their communities, then you’ll love life at RWS. Our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong.

We want every employee to grow as an individual and excel in their career. In return, we expect all our people to live by the values that unite us: to partner with colleagues and clients, to adopt a pioneering spirit, to be positive in progressing the work we do, and always to deliver what we promise. 

RWS Values

Get the 3Ps right – Partner, Pioneer, Progress – and we´ll Deliver together as One RWS.

For further information, please visit: RWS   

RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics. 

Covid Vaccination - All RWS employees hired for positions that require working on-site at RWS offices, customer offices, travel on behalf of RWS, and/or in-person meetings will be required to comply with the RWS USA COVID-19 Vaccination and Testing Policy. RWS complies with federal, state, and local laws regarding accommodations related to this policy.

Recruitment Agencies: RWS Holdings PLC does not accept agency resumes.  Please do not forward any unsolicited resumes to any RWS employees.  Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

RWS is an Affirmative Action Employer. For more information about EEO/AAP legislation please visit: https://www.dol.gov/sites/dolgov/files/ofccp/regs/compliance/posters/pdf/eeopost.pdf 

Salary : $85,000 - $95,000