What are the responsibilities and job description for the Carrier Assistant position at RXO?
Solutions driven success.
RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we're looking for innovative and collaborative employees who are committed to solving our customers' challenges. We know we can do big things when we work together - so join us on our mission to disrupt the industry.
As the Assistant, Carrier Procurement, you will be responsible for connecting with customers, matching the right carrier with the right freight and providing daily freight solutions to our customers. On our team, you'll have the support to excel at work and the resources to build a career you can be proud of.
What you'll do on a typical day:
- Track the status of shipments from inception to delivery, and communicate with the sales representative on status of the shipment
- Identify and address any issues that may arise on any shipment
- Ensure accurate data entry into the transportation management system and prepare loads for accounting
- Communicate any shipment, billing or follow-up issues to Carrier Operations Manager
- Prioritize the daily workload and focus of your carriers including tracking and tracking reports
- Maintain knowledge of all assigned carriers and utilization
- Monitor report cards
To be successful at RXO, it'd be great if you have:
- 1 year of sales or customer service experience
- 1 year of related experience and/or training, and a general understanding of the transportation industry
- Excellent verbal and written communication skills
- Self-motivated work style with the capacity to work well with minimal direct supervision or in a team environment
- Ability to work in a fast-paced environment
- Strong attention to detail and follow-up skills with experience identifying and resolving problems
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
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