What are the responsibilities and job description for the Operations Manager position at RXO?
Solutions driven success.
RXO brings together massive capacity, cutting-edge technology and industry-leading expertise to keep shippers and carriers ahead of the marketplace. At RXO, we’re looking for innovative and collaborative employees who are committed to solving our customers’ challenges. We know we can do big things when we work together – so join us on our mission to disrupt the industry.
As the Operations Manager at RXO, you’ll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future. We will equip you with the best tools in the industry to grow and develop to a level that will exceed your expectations and help you reach your career goals. If you’re looking for a growth opportunity, join us at RXO.
Pay, benefits and more.
We are eager to attract the best, so we offer competitive compensation and a generous benefits package, including full health insurance (medical, dental and vision), 401(k), life insurance, disability and the opportunity to participate in a company incentive plan.
What you’ll do on a typical day:
- Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
- Use route planning software to build efficient delivery routes
- Manage the dispatch of contract carriers and resolve issues throughout the day
- Identify problem areas, including restructuring routes to improve operational efficiencies
- Train and develop contract carriers, dispatchers to meet and exceed customer expectations
- Ensure that all work is completed accurately and within established time frame
- Ensure photos are taken for every job
- Allocate and request additional resources as needed
- Develop and mentor staff to reach goals; train staff on company policies and procedures
- Carry out managerial responsibilities, including interviewing, hiring, disciplining and resolving issues
- Ensure compliance with corporate warehouse policies, procedures and programs
- Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring and training employees, planning, assigning and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
What you need to succeed at RXO:
At a minimum, you’ll need:
- 4 years related logistics and supervisory experience
- Experience with Microsoft Office such as Word, Outlook and Excel.
- Experience operating a forklift and pallet jack
It’d be great if you also have:
- Bachelor’s degree in business, logistics or similar
- Availability to work a variety of shifts, including holidays, days, evenings, nights and weekends; travel between branches and regions occasionally
- Experience mentoring, training and guiding newer/less-experienced team members
- Bilingual English/Spanish (read, write and speak both languages)
- Strong business acumen with the willingness to act in partnership with management teams
We are proud to be an Equal Opportunity/Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review RXO's candidate privacy statement here.
