Implementation Manager

This is a home and office-based split position with travel pharmacies and health care organizations . This position involves the supervision of Implementation Specialists and overseeing the project management of customer product installs and training. Support and internal training are provided to Implementation Specialists through hands-on training, tool / solution creation, and web trainings for internal and external usage.

Key Responsibilities:

• Supervise and perform implementation tasks to ensure timely Go-Lives to customer satisfaction.
• Supervise, lead, and develop Implementation Specialist team and responsible for formal performance evaluations.
• Train customers in hardware and software usage.
• Develop and enhance “train the trainer” materials, tracking documentation and performance review feedback.
• Consistently promote high standards through personal example and roll out through the team so that each member of the team understands the standards and behaviors expected of them.
• Communicate and track Key Performance Indicators (KPIs) from the strategic annual plan so that each Implementation team member is aware of expectations and deliverables.
• Provide product expertise within the Implementation Team and lead team capabilities to respond to customer queries.
• Fully define and track the processes/procedures/controls relevant to team activities.
• Lead continuous improvement activities within the team.
• Provide a positive customer interaction developing relationships at all levels, from Key Stakeholders to Pharmacy Technicians.
• Demonstrated expertise of clinical and technical processes.
• Excellent and thorough competency in product implementation methods.
• Able to gather customer requirements, practices, design concepts and provide best practices and procedure consulting.
• Identify business improvement opportunities within the organization as appropriate.
• Establish collaborative working relationships with cross functional team members.

Desired Skills, Attributes and Requirements:

• CPhT certification, experience with pharmacy automation and BA/BS preferred.
• 5 years in pharmacy, (retail independent pharmacy experience preferred), with pharmacy automation.
• 1-3 years supervisory or leadership experience. Experience working with pharmacy automation equipment.
• Ability to travel and remain on site with customers as part of regular work duties.
• Self-motivated and able to work independently.
• Training skills knowledge and abilities.
• Behavioral interview skills.
• Proven strong writing skills that convey a clear and concise message.
• Proven ability to conduct interface testing and a strong understanding of technical concepts, networking principals and databases.
• Excellent verbal communication skills including good listening skills, the ability to gain consensus and demonstrate patience.
• Demonstrated ability to see problems, solve and offer strategic solutions.
• Confident, well rounded thinker.
• Is self-aware, resilient, assertive, and openly supports change.
• Engages interest and participation of others and has a collaborative approach to working together.
• Actively committed to team development.
• High levels of motivation, optimistic and action orientated decision making.
• Ability to lead by example, gain respect from team and communicate with clarity while demonstrating excellence in approach to work and people activities.
• Excellent organizations skills and the ability to manage many activities with tight deadlines.
• Able to work cross-functionally and collaboratively with many stakeholders.
• Solid understanding of all people related processes and procedures.
• Good understanding of customer deliverables and the impact of failure/cost of poor customer service.

Salary : $77,000 - $90,000