Operations Management Trainee

Current Employees: If you are a current employee at Ryder (not a Contractor or temporary employee through a staffing agency), please click here to log in to Workday to apply using the internal application process. Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. You are the driving force behind our company. Start your career with Ryder today! JOB DESCRIPTION START ON A CAREER PATH WITH A COMPANY THAT HAS A FUTURE At Ryder, our most important competitive advantage is our people. CULTURE- INTEGRITY- FAMILY. As an Operations Trainee, you’ll be part of a dynamic team, equipped to succeed and empowered to develop your transportation & logistics career. This is an essential industry and we’ve been in the game since 1933! Shop Location- Cleveland, OH Shift/Schedule- Monday-Friday, 3:00pm-11:00pm * $3000 Sign-on Bonus! * Summary The Operations Management Trainee will support the shop management process and assist in cost savings, customer retention, and metric-based initiatives. This requires the Manager Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental Management. This program is fast-paced and touches every aspect of the business unit. In this role, you will acquire proven industry knowledge, skills and resources to develop your operations & fleet maintenance background. We allow you to carve out your own career path and promote from within, based on performance. The ideal path of progression in this role is an Ops Supervisor. If you're motivated, coachable, and looking for a fast paced, inclusive environment, you've come to the right place. Competitive pay & fast growth, full benefits package, 401k employer match, PTO, and a discount on shares! You thought that was it? Take a look at a few of these: Ryder's most recently been named "Top Company for Women to Work for in Transportation" by Women in Trucking, one of Fortune Magazine’s “World’s Most Admired Companies”, & one of “Reader's Choice Excellence Awards” by Inbound Logistics. What about our green initiative…? We have the largest EV footprint in the U.S. In addition to that, Verizon has recognized Ryder with their "Supplier Environmental Excellence Award" Here is from people that work here! https://www.youtube.com/watch?v=usBbl6L1V6E This is Ryder: https://www.youtube.com/watch?v=b24PFgxvVS0 #LI-post #INDexempt #FB Essential Functions Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction Coordinate with the rental department to ensure maximum utilization without compromising lease customers Partner with Sales staff on customer calls for new business and increased customer satisfaction Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility Additional Responsibilities Relocation within the business unit at the conclusion of the training program is required Performs other duties as assigned. Skills and Abilities Detail oriented with excellent follow-up practices Strong verbal and written communication skills Instills commitment to organizational goals Capable of multi-tasking, highly organized, with excellent time management skillsAble to prioritize work Flexibility to operate and self-driven to excel in a fast-paced environment Strong mechanical skills Effective interpersonal skillsExcellent influencing skills Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors) Ability to work independently and as a member of a team Qualifications Bachelor's degree required Related field Five (5) years or more 2-5 years experienced in customer service with issues resolution preferred Five (5) years or more Prior leadership experience preferred Travel DOT Regulated None Job Category Operations and Support Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability. Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.