Technical Support Specialist

Title: Technical Support Specialist - IT Service Desk
Location: Bremerton, WA 98312
Job Type: Full-time
Status: Non-Exempt

Summary:

Provide customer service for Government Client with printer consumables and other IT services.

Responsibilities:

Duties and Responsibilities consist of but are not limited to the following:

• Basic A/V Telecommunications experience a plus.
• Conduct asset recovery activities and provide status reports.
• Prepare special or one-time reports, summaries, or replies to inquiries
• Develop SOPs and instructions as directed.
• Research and solve issues in response to customer reported incidents and problems related to IT issues.
• Conduct basic IT troubleshooting.
• Manage the printer consumables program, including: replacing consumables, maintaining a consumables inventory, and providing printer consumable ordering information based on inventory and usage metrics.
• Customer service, Printer support, minor trouble shooting & repair on Xerox, HP, Lexmark printers.
• Change out toner and user serviceable parts, works most of the time independently.
• Diagnose/troubleshoot problems and make minor repair of printers, computers, and various other IT equipment.
• Interact with customers on a day-to-day basis regarding various technology needs
• Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures
• Provide monthly reports on inventory and usage metrics.
• Inventory management receiving shipments, restocking, and able to lift 70 lbs.
• Perform a variety of property disposal, control and advisory activities such as advising on the destruction, demilitarization or abandonment of property; ensuring proper handling, storage and accountability of excess or surplus property to prevent damage, loss, or personal injury.
• Proven ability to maintain professionalism, with a commitment to customer service.
• Subcontractor is not excluded from providing labor in support of other Task Areas as required, if it is deemed to be in the best interests of the Program.
• Must perform other duties as assigned at the discretion of management

Education and/or Experience:

• High school diploma or equivalent
• Two years IT experience is desired

Basic Qualifications:

• The ability to obtain/maintain a Secret Clearance is required
• CompTIA A , Network , and/or Security certification is desired
• Excellent written and oral communications skills
• IT experience is highly desired. Must have extensive experience with MS Office (Excel, Access) and computer competences.
• Essential job skills are technical abilities and the ability to identify various computer components.
• Ability to work with limited supervision and prioritize workflow as needed while maintaining communications with other support personnel and supervisor.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

COVID-19 considerations: All employees are required to follow the installation masking guidelines AND comply by directives by federal mandates.

Ability to commute/relocate: Bremerton, WA 98314: Reliably commute or planning to relocate before starting work (Required)

Education: High school or equivalent (Preferred)

Experience:

• Customer service: 2 years (Preferred)
• IT: 2 years (Preferred)

License/Certification:

• CompTIA A , N , Sec or higher (Preferred)

Security clearance: Secret (Preferred)

SKT, Inc. is an AA/EEO/Veteran/Disabled employer.
Please review job postings for Indian Hiring Preference consideration.

To maintain a safe work environment, S&K strongly encourages individuals to be vaccinated. Vaccination statuses will be monitored through a COVID attestation to be completed during the on boarding process.