What are the responsibilities and job description for the Desktop Support Technician position at S2S SOFT LLC?
This role will be to provide overall hardware/software support to employees and incoming new hires. The position will assist in providing weekly reports, inventory management, and other administrative tasks as needed.
The successful candidate must be capable of providing optimum customer service to a wide variety of users through professional commitment and dedication. This candidate must also be able to adapt to change and learn quickly in a highly dynamic environment. Candidate should be able to use the ladder up to 10 feet and should be able to move around with it to check access points for troubleshooting or cable tracing type of tasks . To support our customer requirements including regular business and projects support flexible to work in different shifts or late hours is expected.
Desired Skills & Experience
Responsibilities:
- Image and install software on Windows, and Apple laptops/desktops including IMAC(installations, moves, additions, and changes) and Remote support
- Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
- Printer break-fix and installation
- Disposal, redeployment and Asset reclaim
- Shipping coordination
- Data Backup and Data Recovery coordination
- Hardware Refresh
- Warranty and Out-of-warranty repair and replacement
- Depot Services
- Walk Up Support
- Spare parts management
- Executive (VIP) Support
- Audio and Video Support including Health Checks
- Inventory and Asset Management – Depot Operations
- Coordinate with external vendors for dispatch support
- Identify and resolve hardware and software application conflicts
- Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
- Responsible for asset tagging and entering all incoming equipment into our asset management system
- Collaborate with cross functional teams to properly onboard incoming new hires
- Ensure that hardware is properly assigned and updated into our management system
- Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
- Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
- Ensure that resolutions are consistent with company standards and policies
Job Types: Full-time, Part-time, Contract
Salary: $20.00 - $25.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
Application Question(s):
- Have you vaccinated for Covid-19?
- Can you commute to this work location?
- Your hourly expecting salary?
Experience:
- Desktop support: 1 year (Preferred)
Work Location: One location
Salary : $20 - $25