What are the responsibilities and job description for the Desktop Support position at S2S Soft LLC?
Job title: Deskside Engineer
Duration: Contract
Location: Fontana,CA
Job description
· Adhering to SLAs
· Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
· ITIL Processes awareness and adhering to Reporting to the Track Lead/Team Lead
· Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues
· Ensuring that the processes are adhered to
· Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
· Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
· Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues.
· Performs repairs on computers, laptops, printers and any other authorized peripheral equipment
· Improves and maintains customer and employee satisfaction
· Performing asset inventory activities as needed
· Create documentation for process and procedures
· Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
· Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
Job Types: Full-time, Contract
Schedule:
- Weekend availability
Ability to commute/relocate:
- Fontana, CA: Reliably commute or planning to relocate before starting work (Preferred)
Education:
- Bachelor's (Preferred)
Experience:
- Desktop support: 3 years (Preferred)
- Windows: 3 years (Preferred)
- iOS: 3 years (Preferred)
Work Location: One location