Desktop Support

Job Title: Desktop Support
Location: San Diego, CA 92123
Duration: Contract to hire

Shift details: Hours/Days 8am - 5pm PST,
contract duration TP to Perm

Responsibilities:

• Troubleshoot and resolve issues related to Office 365
• Knowledge of Workspace One , Intelligent Hub, troubleshooting of devices enrolled into Workspace One Console
• Image and install software on Windows, and Apple laptops/desktops
• Troubleshoot post deployment issues on multiple computer platforms: Windows, Macintosh and mobile devices
• Knowledge of network configurations: LAN, WAN, Wireless, VPN, and VLAN
• Identify and resolve hardware and software application conflicts
• Open and close service requests, as well as manage the classification, assignment, tracking, and completion of requests or incidents
• Responsible for asset tagging and entering all incoming equipment into our asset management system
• Collaborate with cross functional teams to properly onboard incoming new hires
• Ensure that hardware is properly assigned and updated into our management system
• Provide weekly reports on physical inventory counts as well as record weekly outflows of hardware equipment
• Work with external Suppliers to schedule repairs for damaged/malfunctioning hardware
• Ensure that resolutions are consistent with company standards and policies

Must be available for 24/7 on-call support

Requirements:

• Prefer 10 years IT experience, including technical training, providing white glove service to Executive customers of VP and above
• Minimum 4 years of Office 365 experience, troubleshooting and resolving issues related to the O365 suite
• Knowledge of Windows and Macintosh platforms, (including portables) and Microsoft Office suite of applications
• Experience with imaging windows 10 OS.
• Familiar with basic network concepts ( e.g., TCP IP, Windows Networking, Ethernet)
• Experience in using PC-based word processing, presentation, and e-mail software preferred
• Experience with using PC-based spreadsheet software sufficient to develop formulas, complete calculations across multiple worksheets, and use functions preferred
• Ability and willingness to work extended hours or a modified schedule to support planned activities or emergency situations
• Outstanding customer service and interpersonal skills
• Excellent organizational skills and ability to prioritize tasks among many competing requests
• Experience working in or supporting a call center or help desk environment
• MCP, A Certifications, and/or knowledge of UNIX systems is a plus
• Aptitude for learning
• Excellent oral and written communication skills
• Ability to work in teams and in a team environment
• Ability to work in a fast paced and high expectations environment while remaining calm and professional
• Able to lift up to 50 lbs

Job Type: Full-time

Salary: $23.00 per hour

Schedule:

• Monday to Friday

COVID-19 considerations:
vaccination must

Work Location: One location