What are the responsibilities and job description for the Desktop Support position at S2SSoft LLC?
· Provide high level of customer service
· Provide phone and deskside support to end users across the site
· Utilize the SNOW ticket tracking system to categorize, prioritize and escalate issues as necessary
· Take ownership of issue\request through resolution or escalation
· Analyze hardware and software problems, perform trouble shooting per approved procedures, identify alternative solutions and take appropriate corrective action
· Perform hardware and software setup, configuration, and testing per current standards and approved procedures Help create and maintain system support documentation
Job Type: Full-time
Pay: $15.00 - $16.00 per hour
Schedule:
- Monday to Friday
Work Location: One location
