What are the responsibilities and job description for the Desktop Support position at S2SSoft?
Job Description
Job Title: Desktop Support
Location: Shannon, MS 38868
Job Description:
Responsibilities :-
Adhering to SLAs
ITIL Processes awareness and adhering to Reporting to the Track Lead / Team Lead
Handling tickets / requests to troubleshoot the nature of reported problems and taking necessary steps to resolve those problems Troubleshooting technical issues
Ensuring that the processes are adhered to
Building and configuring PCs and laptops as well as loading software, Setup applications like outlook, Wi-Fi, VPN and Backup Setup and troubleshooting printer/faxes/copiers/RF guns or phone equipment in offices.
Tracking work tickets on ITIL based ticketing system like Service Now & Remedy
Troubleshooting network connectivity issues and diagnosing and solving hardware/software issues. Performs repairs on computers, laptops, printers and any other authorized peripheral equipment Improves and maintains customer and employee satisfaction
Performing asset inventory activities as needed Create documentation for process and procedures
Break-fix, troubleshoot and resolve software issues; Reimaging computers/hard drives
Providing frontline customer support at the Genius Bar, including hardware and software troubleshooting and diagnosis.
Technical Requirements
Required Skills / Qualifications:
Minimum 5yrs hands on experience as deskside/Onsite support/local IT engineer
Strong Microsoft Operating System installation(Win 7Win 8.1/Win10 / MAC OS X) and troubleshooting skills
Strong Experience in Providing Hands & feet Support for Network and Datacenter Equipments/Devices Stong knowledge on Mac OS, and building of Mac machines , and pushing applications via Mac servers
Strong experience in troubleshooting MS office , O365 (Outlook, Word, Excel, Powerpoint etc)
Strong desktop support knowledge including hardware, software, and networking concepts
Strong skills in Desktops, Workstations, Notebooks and Printers and Handhelds
Good knowledge of MAC OS, IPAD and Android devices
Knowledge in windows Image build process and SCCM deployments.
Basic understanding of Audio/Video equipment and conference room setup
User account creation for Active Directory, Exchange Mailboxes, Distribution lists
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools tool.Escalations
Troubleshoot and assist end users with mobile device setup, activations and performance issues.
Handheld – Blackberry, Android & IOS support knowledge
Strong Customer service skills
Strong written and verbal communication skills
Soft Skills:
Excellent communication and conversation skills (Verbal and Written)
Good documentation skills
Good working knowledge of MS OFFICE / O365 (Including MS Project, Visio, Onedrive and One Note) and Sharepoint
Should have a great customer handling skills
Able to handle unforeseen situations
High level of acceptance
L3 Desktop Support
ReqRoute,Inc -
Springs, MS
Desktop Support Specialist II
Mississippi State University -
Starkville, MS
Desktop Support Technician
Sira Consulting, an Inc 5000 company -
Columbus, MS
