What are the responsibilities and job description for the Mac support position at S2ssoft?
Title : L2 MAC Support
Location : Santa Clara, CA- Onsite
Contract
Updated JD
What You will be doing :
Handle tiered tickets and escalations, providing on-site and remote assistance for Windows, Mac, Linux, iOS, and Android platforms as needed.
IT Inventory : Responsible for procuring, managing, and tracking IT assets, including inventory and consumables, while contributing to demand planning strategies.
Compliance and Vendor Engagement : Collaborate with engineering for audit compliance, ensuring adherence to standards in hardware management, and oversee vendor engagements, meeting KPIs and service level agreements.
Continuous Improvement Initiatives : Identify recurring issues, document processes for global adoption, manage IT deployment for office build-outs, and explore new technologies / methodologies to enhance operations.
User-Centric Solutions : Anticipate local user needs, create systems to streamline requests, and develop tools to reduce ticket submissions wherever possible.
Bachelor's degree or equivalent experience in information systems or related field
Proven history of administration and support of Enterprise Windows environments, analyzing, troubleshooting, and resolving issues then creating mitigation strategies.
Strong judgment, problem-solving, and decision-making abilities
Exceptional communication skills and the ability to grow relationships and rapport.
The ability to translate between technical details and the real-world impact they have.
Nice to have :
Phenomenal personal and interpersonal skills
Proven Windows 10 / 11, Office 365, Android, iOS, Mac, and Linux experience
PowerShell or other scripting and automation skills
Experience managing medium to large scale IT projects.
Last updated : 2024-04-23
