Sr. Network Engineer

·         Work with network tower leadership to refine policies and procedures for the network team.

·         Ability to work with multiple and/or shifting priorities

·         Provide highest level of review for network changes

·         Perform changes on high-risk devices in the enterprise (all core network devices, and devices in high-risk environment (data-center)

·         Onsite support for high-risk changes in EDC

·         Cover a certain specific regional area for escalations and support

·         Handles escalations for team, and leads sev1 bridge calls

·         Need to be an escalation resource, someone who spins up quickly on a problem, and is able to drive and issue towards resolution.

·         Adhere to ITIL and service management policies, and direct others

·         Have and know key relations with other towers within the account

·         Must work with architecture to design, and refine network design, and processes

·         Must be part of the manager on-call rotation

·         Available after hours by cell phone

·         Handles ticket escalation, and able to run with complicated and high priority tickets and tasks as assigned

·         Assist and train junior members of the team

·         Audit and perform routine ticket/task/device analysis to validate we are in compliance with standards

Qualifications

·         7 years’ experience with Enterprise Networking engineering or support.

·         7 years’ experience with Telco services, MPLS, Metro Ethernet.

·         Experience with Cisco hardware and command line interface.

·         Demonstrated knowledge and troubleshooting with TCP/IP.

·         Demonstrated knowledge and troubleshooting of Telco services.

·         Demonstrated knowledge of Cisco command line commands.

·         Demonstrated knowledge and troubleshooting of Wireless services.

·         CCNP, CCIE or equivalent experience.

·         ITIL and service management experience.

Soft Skills:

·         Ability to support a 24/7 environment.  Off hours/weekends/holidays.

·         Ability to travel.  Valid driver’s licenses.

·         Willingness to take direction.

·         Ability and provide leadership and training to junior employees.

·         Ability to work independently.