What are the responsibilities and job description for the Call Center Operator position at SAC Health System?
Position: Call Center Operator
Department: Call Center
Schedule: Monday- Friday 8:00 am-5:00 pm
SAC Health System is dedicated to reflect the healing ministry & love of Jesus Christ through healthcare, education & partnerships that empower our communities to flourish
SACHS Core Values:
Quality Healthcare providing patient-centered, culturally-sensitive, equitable care that is safe, timely, effective, efficient, while seeking to prevent illness & disability
Teamwork working together to achieve a common goal, with a willingness to serve each other in a Christ-like manner
Wholeness ministering to the spiritual, physical, mental & emotional needs of others
Integrity living & working in an authentic, honest way that inspires trust
Compassion engaging with the needs & suffering of others, out of concern for their wellbeing
Excellence striving to exceed expectations for our patients, community, & staff
Humble Service caring with a kind & selfless spirit
Respect holding others in high regard by empowering them
Requirements for Success in Your Role:
Serves as a central link of communication between SACHS, patients, medical staff and the general public. Answers calls in a high call volume environment. Responds to information and messaging requests for the entire SACHS organization. The call center is critical point of communication serving our patients, our community and our staff. Excellent customer service is required. Makes appropriate decisions, reasoning, and problem solving to address messaging of providers related to patient care.
Education and Experience:
- Education: High school diploma or equivalent required. Medical terminology and additional studies in business preferred.
- Experience: Minimum of 1 year of customer service, preferably within a call center. Medical terminology a plus. As a requirement of this position you must receive EPIC certification for the module you have been hired into.
Preferred:
- Bilingual English/Spanish
Must be able to work in the U.S. legally. We are unable to sponsor H1B Visa's.
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Full Benefits Package:
- Vacation and Sick Leave Plans
- Medical / Dental / Vision packages.
- !!Monthly Health Insurance Premium Rates among the lowest in the industry!!
- Retirement Account with up to 8% employer contribution
- Employer-paid Life Insurance
- Fitness Facility access
- 8 Paid Holidays
- 1 Paid Birthday Holiday
SAC Health System complies with applicable Federal and State civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, sex, sexual orientation or gender identity.
