Front Office Receptionist

**This position will be based at Grant Union High School**

Position Summary:

The Medical Receptionist (RECM) reports to the Medical Clinic Manager. They welcome patients and visitors to the health center and are responsible for the scheduling and check-in duties for patients receiving medical services at SNAHC. This includes notifying patients of service delays, verifying eligibility, collecting necessary co-payments if needed, and updating patient information to ensure records are current. This position also includes communicating with patients of upcoming medical appointments and of outstanding balances due that would require payment prior to the next appointment.

Essential Functions:

• Makes appointments and verifies insurance and/or payment method for appropriate department.
• Schedules Medical appointments using approved template and guidelines.
• Conducts reminder calls and screens insurance eligibility for same day and/or walk in appointments. Appropriately notifies patients of any eligibility conflicts.
• Utilizes software features to maximize patient access and adheres to patient check-in workflow.
• Collects and records patient payments for services rendered daily.
• Reconciles daily cash drawer and patient payments.
• Ensures information entered into the Electronic Health Record (EHR) is accurate and complete.
• Assists and enrolls patients to state programs.
• Verifies patients have updated their patient consents and demographic information within the last 12 months, and alerts the appointment appropriately.
• Completes daily corrections as requested by department manager.
• Complies with all state and federal laws and regulations, as they pertain to position including; HIPAA, sexual harassment, Scope of Practice, OSHA etc.
• Other duties as assigned

Skills and Abilities:

• Excellent computer skills, preferably with Windows, including Microsoft Office Suite
• Excellent telephone and communication skills
• Must possess excellent organizational, writing, and verbal skills.
• Ability to work independently, set priorities, and work well under pressure.
• Ability to maintain a high degree of confidentiality
• Ability to demonstrate superior professionalism when dealing with patients, subordinates, colleagues, community members and vendors.

Competencies:

• Communication and Relationships
• Initiative
• Planning and Organizing
• Safety
• Teamwork
• Customer Service
• Data Collection
• Eligibility
• Payment Collection
• Scheduling

Minimum Qualifications:

• General education degree or high school diploma
• 1 year of experience working in a front office setting/ or similar role.
• Customer Service Experience

Preferred Qualifications:

• Experience with electronic health records software and database systems preferably NextGen
• Knowledge of collecting and verifying insurance information.
• Knowledge of medical terminology.
• Experience in an FQHC setting
• Experience working in a mental health setting
• Knowledge of traditional, cultural and spiritual practices of the diverse AI/AN community, as well as ability to work with other racially, culturally, ethnically, and financially diverse populations.

Benefits:

• Supportive and creative work environment.
• Medical coverage offered with two of the region's highest quality providers.
• 403B plan with a 3% match after 90 days.
• 12 paid days off.

EQUALOPPORTUNITYEMPLOYER: Within the scope of Indian Preference, all candidates will receive equal consideration without regard to race, color, age, gender, religion, sexual orientation, national origin, medical condition or physical or mental disability, genetic characteristic, pregnancy, marital status, veteran status, or other non-merit factors.

Age Discrimination in Employment Act (ADEA): Sacramento Native American Health Center, Inc. abides by the mandates of the ADEA (protecting individuals 40 years and older) and considers age a non- merit factor in all employment decisions and considerations.

Americans with Disabilities Act(ADA): Sacramento Native American Health Center, Inc. abides by the mandates of the ADA and considers disability a non-merit factor in all employment decisions and considerations. Furthermore, SNAHC will make any practical, feasible, and reasonable arrangements to accommodate qualified applicants and employees with disabilities.
Applicants and employees may request an accommodation of a physical or mental disability at any time in the application process or during employment

Note to Applicants: Please be advised that you may be asked to get a Department of Justice Fingerprinting clearance as a contingency for an offer of employment. Criminal clearances are obtained to protect the welfare and safety of clients receiving services at SNAHC.

• Principals only. Recruiters, please don't contact this job poster.
• Do NOT contact us with unsolicited services or offers

Experience

• 1 year(s): Front Office setting or similar role

Education

• High School or better

Skills

• Back Office Experience
• Communication Skills
• Maintain high degree of confidentiality
• EHR Software Experience
• Ability to work independently
• Organizational, writing & Verbal Skills
• Ability to work under pressure
• Ability to set priorities
• Superior professionalism dealing with all