Assistant Store Manager

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Assistant Store Managers are results-driven leaders who support and lead the success of a retail operation by executing on strategy and following best practices. In partnership with the Store Manager, they manage the store and must create a culture of high performance and high engagement while identifying and developing the next generation of leaders. Critical accountability of this role is driving execution: they must work through a team to lead the daily operations and drive their store’s business results. They must take a thoughtful approach to their work, consistently identifying what levers to pull to drive results in partnership with the Store Manager. To maintain a strong customer focus and drive sales, they must create a highly engaging culture and promote a best-in-class customer experience. They must hold people accountable and consistently deliver on the promise to the customer. To prepare for the future, they also must identify, build, develop, and retain strong teams that include Technicians and Repair Specialists. To be successful, they must be good communicators, strong team builders, and good collaborators. They must execute the organization’s best practices and processes. They must be flexible and adaptable as Safelite’s business model continues to evolve. Find a career. Gain a family. Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home. KEY RESPONSIBILITIES PEOPLE LEADERSHIP Team Development and Retention Partner with the Store Manager on the full cycle of talent fundamentals, including hiring, onboarding, training, development, performance management, termination, culture and engagement of their team. Identify the capabilities needed to meet the current needs of the store in partnership with Store Manager. Evaluate current capabilities, identify gaps, and prioritize stretch assignments for Repair Specialists and Technicians. Provide regular coaching and development that focuses on recalibrations, productivity, quality, NPS and VAPs. Create a rewarding and positive work environment that encourages the retention of associates. Identify and address any barriers to retention, including managing associate work-related concerns. OPERATIONAL MANAGEMENT Business and Strategy Implementation Support the execution on annual plans for a store by partnering with the Store Manager, delegating through the team and ensuring alignment with the district direction. Quantify business outcomes (i.e. revenue, NPS, job completion rate, time to serve, wiper sales, quality, profitability, COE, associate retention and engagement). Store Operations Responsible for all aspects of the store operations and management, including but not limited to safety, facility management, inventory management, and timecard records. Customer Experience Build a culture that prioritizes driving a great, memorable, and easy customer experience. Monitor and address all customer service metrics (e.g., NPS). Identify and remove barriers and obstacles where necessary. OTHER Internal Collaboration Work across organizational boundaries to achieve results, frequently collaborating with critical colleagues such as the store managers, warehouse managers, dispatchers, and regional operation center. Operational Best Practices Implement best practices from the playbook in their store and encourage others to do the same. • Address challenges and remove obstacles to best practices. ATTRIBUTES / EXPERIENCE / QUALIFICATIONS Education and Experience High School Diploma or GED; OR 3-5 years leadership and supervision experience, preferred Required Qualifications Ability to travel up to 5% Physical requirements are inclusive of, but not limited to, the following: o Ability to work from the Store location The ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements. Ability to satisfy all Personal Protective Equipment (PPE) requirements as outlined in the Field Supplemental Handbook (e.g., nitrile gloves). Ability to occasionally lift windshields, up to 35 pounds Behavioral Competencies Drives Results - Consistently achieves results, even under tough circumstances. For example devotes considerable effort to surpassing goals and achieving the best possible results; goes above and beyond to achieve excellence. Drives ahead with great focus when faced with obstacles and setbacks; maintains productivity and a positive attitude. Develops Talent - Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and support for other people's development. Ensures Accountability - Holds self and others accountable to meet commitments. For example, tracks performance and strives to remain effective, learning from both successes and failures. Readily takes on challenges or difficult tasks and has a reputation for delivering on commitments. Skills Change Management - Communicates change and the reasons for change effectively. Prepares appropriate change plans for the workforce and anticipates and mitigates confusion, resistance, and conflict. Operational Best Practices - Implements best practices in the stores. Utilizes the playbook in their store, utilizing best practices and addressing challenges and removing obstacles to the implementation of best practices. Customer Service Delivery - Understands the full customer experience and holds others accountable for meeting high customer service standards. Oversees critical metrics and works to create mitigation plans when customer service is not being delivered to an acceptable standard. Apply now! We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work. Learn more Base Pay Range Min - Max (in $USD): $51,600.00 - $78,000.00 -- Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching 'Find Open Jobs'. Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Safelite.com/Careers. Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment. -- Didn't find the right job? Upload your resume for ongoing consideration! Safelite® was founded in Wichita, Kansas in 1947. A leading service organization, the Safelite family of brands delivers our People Powered, Customer Driven experience to more than 11 million customers annually. Safelite® AutoGlass, the nation’s largest provider of vehicle glass repair, replacement and recalibration services, operates more than 700 stores and 7,900 MobileGlassShops™ across all 50 U.S. states, while Safelite® Solutions provides property and casualty claims management services to more than 175 insurance and fleet clients. All of this is supported through our technology-forward supply chain and corporate services. We’re People Powered: Our people come first. We care about your well-being and we’ll give you what you need to have a happy work/life. We’re good at what we do: we're proud of our 88% Net Promoter Score (NPS). We’re big: We’re owned by Belron®, the world’s largest vehicle glass company, spanning 40 countries across 6 continents. We’re trustworthy: We provide coverage to all U.S. drivers in all 50 states. We give back: Community service is important to us - we’ve even recycled 107K tons of glass to date. We're diverse: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. We don’t discriminate on the basis of any characteristic protected by law, nor do we tolerate discrimination or harassment against our associates and clients. Click here to learn more about who we are. Accessibility: Upon request and consistent with applicable laws, Safelite will provide reasonable accommodations to individuals who need assistance in the application/hiring process. Click here for assistance, . Privacy: To review and consider your application, Safelite collects personal information. To understand what is collected and why, carefully review the Applicant Privacy Notice presented during your online application and/or review our Applicant Privacy Policy and Terms of Use. Agencies: Safelite does not accept unsolicited resumes or outreach from third-party recruiters. Absent a signed MSA and approval and request from Talent Acquisition to submit resumes for a specific requisition, we will not approve payment to any third party. Click here to be considered as an approved agency partner. Health and Safety: To ensure a safe working environment and protect the community at large, depending on the position, Safelite may require pre-employment screenings, including background checks and/or drug screenings, attestation of COVID-19 vaccination status, and precautions against COVID-19 in select work settings, subject to all applicable local, state and federal laws. Safelite will grant reasonable accommodations that do not cause an undue hardship to the business to legally entitled associates. Note: The contact methods provided are exclusively for accessibility and vendor management requests. All other outreach to these contacts will not be responded to.

Salary : $51,600 - $78,000