What are the responsibilities and job description for the NOC Analyst position at Safelite?
The Network Operations Center (NOC) Analyst performs technical analysis of system issues and outages as they occur across Safelite's enterprise, then troubleshoots and acts to resolve the issue or escalates to appropriate parties. The NOC Analyst may also perform basic system administration tasks such as network/system troubleshooting, patching operating systems and applications, and executing various scripts.The NOC Analyst conducts these activities in a 24x7x365 environment.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
Essential Activities:
- Perform basic troubleshooting to identify/isolate issue area, attempt to resolve, then escalate to appropriate technical teams/3rd party if not able to resolve within defined timeframe.
- Monitor a wide variety of information and network systems that include, but are not limited to telecommunications circuits, data center, LAN/WAN systems, routers, switches, firewalls, VoIP systems, servers, storage, backup, operating systems and core applications and conduct basic system adminstration tasks to resolve.
- Document all actions in accordance with standard company policies and procedures.
- Conduct mainframe and AS/400 maintenance duties, including resolving scheduling problems and related dependencies.
- For evening/night shift, provide after-hours phone response to the Service Desk (Helpdesk) for Sev 1 and other service access related issues.
- Other duties assigned by management.
Requirements:
- 3+ years of related experience.
- Bachelor's degree or equivalent.
- User level understanding and experience with Windows, Linux OS, network hardware and protocols, network storage systems, and apache web servers.
- Experience in telecommunication, internet, or network operation center environments.
- Experience working with multiple monitoring systems and ability to visualize multiple inputs to single source correlation resulting in immediate resolution actions
- Excellent problem solving, analytical, communication and documentation skills
- Specific knowledge of Cisco ACS, WAN Optimization, VPN, and Internet Proxy Servers
- Proficient working in a dynamic operational center including receiving direction from multiple parties and correlating action items
- Highly proficient in troubleshooting theory
- Strong ability to prioritize dynamic tasks received during the work day
- Effectively communicates with users, IT professionals and team members typically reporting and discussing progress of projects/incidents
- A high proficiency in Microsoft Office Suite (Word, Excel)
- Must be available to work a varied shift schedule in a 7 X 24 hour operations center environment.
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We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
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