What are the responsibilities and job description for the Warehouse Manager position at Safelite?
Warehouse Managers play a key role in helping their retail partners deliver best-in-class customer service. They have direct P&L and operational responsibility for a warehouse and serve as inventory control SMEs, including breakage and shrink - for store managers and leaders. To be successful, the Warehouse Manager must create an engaging culture, identify and develop a team of warehouse associates, and ensure they supply inventory in a cost-effective and timely manner to their retail partners. They must implement Safelite's best practices and processes that cascade down from the region yet continually surface new ideas and approaches to Safelite leadership. They must be flexible and adaptable as Safelite's business model continues to evolve.
Find a career. Gain a family.
Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home.
KEY RESPONSIBILITIES
PEOPLE LEADERSHIP
Team Development and Retention
Hires, coaches, trains, and develops warehouse associates-providing both informal and formal job performance-based feedback.
Engages and inspires the warehouse associates.
Creates a positive and engaging work environment where people are motivated to perform their best.
OPERATIONAL MANAGEMENT
Warehouse Operations Management
Oversees warehouse, inventory, fleet and material handling for the warehouse.
Leads the warehouse breakage and shrink reductions and is a subject matter expert for stores and inventory control.
Customer Experience
Partner with peers and retail partners to ensure efficiencies are in place and they receive a best-in-class customer experience.
Business Strategy Implementation
Sets and communicates the strategy for the warehouse, along with the actions needed to implement it.
Inspires the workforce to commit to the strategy and translate the strategies into actions needed from each team member to achieve it.
P&L Management
Manages P&L of the warehouse and allocation of the budget. Responsible for operational expenses, breakage and shrink.
OTHER
Health, Compliance and Safety
Ensures national, state, and local regulations (e.g., OSHA, CLD, DOT and MHE) are being followed in the warehouse.
Identify instances of risky behaviors within the warehouse and take appropriate actions, escalating serious issues as appropriate.
Keep the warehouse up to date on safe working methods.
ATTRIBUTES / EXPERIENCE / QUALIFICATIONS
Education and Experience
High School Diploma or GED required
5-7 years leadership and supervision experience, preferred
Certifications:
Forklift certification preferred
Experience with Warehouse Management Systems (WMS), preferred
Required Qualifications
Ability to travel up to 5%
Physical requirements are inclusive, but not limited to, the following:
Ability to work from the Warehouse location
Ability to operate a company vehicle safely and courteously, adhering to all Company policies and procedures relating to safety. This includes obeying all traffic laws and regulations and maintaining a valid driver’s license with a driving record that falls within the Company requirements.
Ability to satisfy all Personal Protective Equipment (PPE) Requirements as outlined in the Field Supplemental Handbook (i.e. ability to wear safety glasses while in the warehouse)
Ability to occasionally lift windshields, up to 35 pounds
Behavioral Competencies
Optimizes Work Processes - Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. For example, uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
Customer Focus - Builds strong customer relationships and delivers customer-centric solutions. For example, probes deeply into customer needs to identify less obvious interests or expectations. Consistently goes above and beyond to understand customer requirements and surpass their expectations.
Develops Talent - Develops people to meet both their career goals and the organization's goals. For example, shares own experience and expertise with others if asked. Provides constructive feedback and other support for other people's development.
Skills
Change Management - Communicates change and the reasons for change effectively. Prepares appropriate change plans for the workforce and anticipates and mitigates confusion, resistance, and conflict.
Analyzes data and trends - Utilizes spreadsheets and reporting to address underperformance in the warehouse. Navigates spreadsheets to address changing needs and trends.
Policy and Regulation - Provides guidance and training to others while interpreting and applying comprehensive knowledge of laws, regulations, and policies in the warehouse. Ensures the safety of our associates in the workplace.
Apply now!
We're known as an auto glass company. That's the focus of what we do. But we're much more - we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization - and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.
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