Sales Operations Manager

About SafeSend

At SafeSend, we are automating the tax and accounting profession with innovative, emerging technologies. We help accounting firms and tax practitioners work more efficiently and better serve their clients. We are driven by our vision and are always on the lookout for talented, team-oriented people who want to help us continue to push forward. Join us and work in an exciting environment, with some of the brightest and most creative people in technology!

Opportunity Overview

We are looking for a motivated and resourceful Sales Operations Manager to help make our Sales Team Go! This key role will not manage a team but rather be the technical expert, who will help the overall sales function operate more effectively, provide key reporting and information to sales leadership, and enable the Sales Executives to be more efficient and successful. The domain for this role includes Salesforce administration, sales process optimization, data analysis and reporting.

The ideal candidate will take pride in removing obstacles for Sales Leadership and Sales Executives, enjoy identifying and solving process and reporting inefficiencies, and thrive on providing accurate and timely sales reporting and measurement of key metrics. The overarching goal is to devise, implement, and execute sales processes that provide a lens into all aspects of what the sales team is doing daily. This position is based in or Ann Arbor, MI office and reports to a member of the Sales Management team, but work from home options and flexibility will be available for the right candidate.

Responsibilities

• Manage functions essential to the overall productivity of the Sales team. These include Salesforce administration and maintenance, planning, reporting, forecasting, performance metrics and database management.
• Seek out improvements in current sales processes to achieve accuracy, timeliness, and comprehensiveness.
• Analyze and produce customized Salesforce reports and dashboards as requested.
• Active monitoring of pipeline development and growth, along with the forecasting process to ensure goals can be met.
• Implementation and administration of automation tools for selling and non-selling tasks.
• Document and maintain a knowledge base on processes, policies, and configurations in Salesforce.
• As a key resource to the sales function, develop ongoing relationships with the Sales and Marketing teams.
• Work with our talented Marketing team to integrate campaign and lead generation flow through to sales.

Qualifications/Skills

• Expertise in Salesforce CRM, with a strong aptitude in the areas of data management, data analysis, report creation, implementing process efficiencies and system integrations. (Experience with additional sales tools a plus.)
• Outstanding attention to detail.
• Firm understanding of the sales process including lead distribution, forecasting, reporting, and pipeline management.
• Strong time management, project management and organization skills.
• Skill at partnering with stakeholders to present and use data to inform decision making.
• Excellent communication skills, both verbal and written.
• Team player with good collaboration and listening skills.
• Bachelor’s degree in Sales, Marketing or other business field.
• 5 years of experience in a similar, sales analytics role.

Why join SafeSend?

We love serving our customers, making technology tools that help people, and being part of a vibrant organization that is team oriented. These characteristics are part of the reason our flagship solution, SafeSend Returns® is a multi-year technology innovation award winner. We deliver on our promise to offer best-in-class software design and customer service.

We offer a competitive compensation and benefits package including company-paid health benefits, company-matched 401 (k) plan and Section 125 plan. We provide an environment that encourages a healthy lifestyle promoting work/life balance and overall employee well-being. We also offer paid vacation time off, sick leave and holidays. Our new Ann Arbor office is where we plan to continue to grow and we are looking for new team members to contribute to our culture and make us an even better organization.

SafeSend is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state or local law.