IT Relationship Manager

ABOUT THE PERKS

• Compensation commensurate with experience – starting at $85k/year
• Benefits package available on Start Date - medical, prescription, dental and vision, disability, and basic life insurance
• Hybrid - work from home and in the office
• PTO - 15 days to start

ABOUT THIS POSITION

New client acquisitions and recent internal promotions mean we're adding to our tenured team of Relationship Managers!  As a Relationship Manager with Safety Net, you will have a strong Leadership team to guide you and you will be given the tools needed to be successful.  In the role of Relationship Manager, you play an integral part in the success of both Safety Net and the clients you serve.   You will be a trusted technical advisor to our clients' executives and main IT points of contact. 

Our clients are financial institutions, healthcare providers, manufacturers, law firms, engineering firms, non-profits, and more.  They are Michigan organizations with between 30 and 200 employees.  A successful Relationship Manager has the desire to understand what each client does, how they do it, and what role their technology plays.  You will work closely with colleagues to deliver IT strategy, budgeting, and overall technology guidance. 

Building strong relationships is key.  Fostering relationships will include meeting with your clients in an office environment, and outside the office; periodically taking these individuals out for lunches, dinners, and events.  You may be invited to sit in on strategic planning sessions, attend board meetings, and participate in meetings with management. You will work with a team of technical professionals to develop and deliver solutions that satisfy the needs of your clients.  You'll regularly connect with assigned accounts to review metrics, discuss recommendations, and initiate projects.  

ABOUT YOU

"Excellence every day" is (or could be) your personal mantra. Not only do you thrive on exceeding your own goals, you find the most satisfaction in knowing your  success positively impacts those around you.  You are an IT professional, a top-notch communicator, and a shining example of a "people person."  Relationships matter - you put in the work to earn trust and maintain it.  You have a mind for strategic planning, seeing the bigger picture, and identifying the smaller steps required to get there.  You recognize the critical role technology plays in business, and you are able to effectively explain that importance to others.  You understand and act on "whatever, wherever, whenever."

ABOUT US

Safety Net is an award-winning IT firm, supporting small to mid-size businesses since 2003. With about 40 people on our team, we’re consistently growing, which means professional growth opportunity for our team members. Providing a highly skilled team to our clients is a core part of what we do, so we pay for training – a lot of it. As a company, we believe that if we take great care of our staff, the staff will take great care of our clients. If you have a family (or, just a life!), so do we; we understand the importance of flexibility whenever it’s possible.  We know that customer satisfaction and job satisfaction are absolutely linked, so we make efforts to have fun in the office, make sure all staff members are equipped with great technology and have a comfortable work environment. We also have a “no jerks” hiring policy. To provide consistently great service to clients, we embrace process (Lean, ITIL, CRM, you name it), so if you like to go about your work all haphazardly, we’re probably not the best place to apply. If you enjoy a good challenge, you should get in touch!

Key Tasks and Responsibilities 

Customer Satisfaction 

• Advocate for your clients while following our organization's processes and procedures 
• Attend regular virtual and in-person meetings with clients to assist them with technology-related business decisions

Technology Consulting  

• Be available as a resource to answer client questions and requests for information about their IT infrastructure needs
• Collaborate with other Safety Net departments and research third-party solution providers as needed 

• Stay in tune with general IT marketplace changes, particularly in service areas that Safety Net delivers 

Technology Planning and Budgeting 

• Work with colleagues and reports to provide clients with ongoing assessments 

• Identify opportunities for clients to reduce business and cybersecurity risks
• Leverage reporting tools to provide guidance on infrastructure lifecycle management in areas such as network equipment, servers, and end user devices 
• Recommend the best solutions for telecommunication, internet access providers, and software subscriptions

Project Management 

• Collaborate with Design/Sales Engineer to define projects and develop proposals
• Quarterback the delivery of information regarding client-approved projects to project leaders 

• Stay in touch with project leaders regarding project status, and assist with resolution of business-level implementation issues 

Special projects as assigned by leadership team  

Required Qualifications  

• At least 5 years of professional experience in an IT role 

• Strong interpersonal skills; ability to converse with individuals at all levels of an organization 
• Ability to organize and lead meetings 
• Proven presentation skills - from creation through delivery 
• Comfortable explaining the importance and benefits of enhanced services
• Excellent customer service acumen  
• Willingness to learn and lead in skills development  

Other Benefits

In addition to benefits listed above, also available are gain share (similar to profit sharing), a retirement plan with company match, Paid Time Off (PTO), paid holidays, maternity and paternity leave, Volunteer Time Off (VTO), Shamrock Shakes, Hawaiian Shirt Day, a laptop, an in-office massage chair, fresh fruit, and free pizza!