JOB DESCRIPTION
HEAD CLERK / SERVICE SUPERVISOR
Reports To: Front End Manager, Store Director
Position Type: Hourly
Location: Retail
Department: Front End Service
PURPOSE:
Ensures that all customers receive fast, friendly, accurate checkout service by passionately implementing the spirit of customer first, second to none. Manages and schedules duties of Front End Clerks, Courtesy Clerks, and Customer
Service Clerks.
DUTIES & RESPONSIBILITIES:
- Handles customer relations in a positive manner, including effective resolution of customer complaints.
- Provides fast, friendly, courteous and excellent customer services, handles customer relations, performs checking duties and supervisor functions on cash registers when necessary, and engages in suggestive selling and other sales techniques.
- Serve as overflow cashier as necessary.
- Directs and supervises front end activities including: monitoring customer traffic and service level, coordinates and implements front end and service programs, ensures cleanliness, safety and appearance of Front End physical area, and monitors inventories and ordering Front End supplies and merchandise.
- Ensures front end is operational and that it projects a positive image.
- Handles and is accountable for cash flow and controls including: safe transactions, loans and pick-ups, cash register tills, approving checks, rain checks and refunds, and monitoring checker money handling procedures.
- Handles scan system emergency procedures, UPC codes not on file, hard to scan UPC codes, scan pricing errors and system failures and other emergencies.
- Responsible maintaining a constant awareness of customer and employee safety.
- Enforces dress and grooming standards for all employees.
- Supervises store employees in the presences or absences of Store Manager.
- Responsible for handling emergencies, customer complaints, employee, or customer accidents according to company guidelines and policies.
- Responsible for afternoon replenishment of out-of-stock shelf conditions where necessary or as assigned.
- Position is high stress and requires a high degree of flexibility.
- Performs complete store walks, delegate tasks and follows through to ensure completion as assigned.
- Monitors in stock conditions and replaces product as needed.
- Assists in maintaining a clean and safe work environment within the store.
- Responsible for performing basic cash-office functions.
- Responsible for compliance to company policies and procedures.
- Responsible for performing all job duties and responsibilities safely, accurately and with honesty and integrity.
- Other necessary and required duties as directed or required.
Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those listed above.
GENERAL REQUIREMENTS:
The following describes the general qualifications and physical, sensory, and mental abilities normally associated with performing the essential functions of this position**:
- Strong communication, leadership, team building and interpersonal skills and the ability to maintain composure under pressure.
- Ability to deal with the public and project a positive image.
- Frequently lift and maneuver objects of varying dimensions and weights up to approximately 55 lbs.
- Ability to stand or walk for long periods of time.
- Ability to move quickly.
- Ability to operate and troubleshoot PCs and checkstand equipment such as printers, scales, public announcement equipment, scanners, and cash registers.
- Ability to supervise.
- Ability to analyze and gather facts for recommending disciplinary action and make decisions.
- Mental alertness is necessary to ensure safe and accurate completion of work activities.
- Knowledge of product variety and perishability, safety and sanitation procedures, and department policies and procedures.
- Ability to present a positive image to the public.
- Exposure to potential hazards exists with respect to equipment and work aids necessary to perform job duties.
- Knowledge of basic mathematics and weights and measures.
PHYSICAL REQUIREMENTS:
The following attempts to communicate the traditional physical demands associated with this position:**
Seldom: 1-2 hours, Occasional: 3-4 hours, Frequent: 5-6 hours, Continuous: 7 hours (Based on an 8 hour work day.)
- Squat/Kneel: Seldom
- Bend/Stoop: Occasional
- Lift/Carry: Occasional/carry 5-50 lbs.
- Push/Pull: Occasional, push/pull 10-300 lbs. dollies/shopping carts *depending on amount of product on dolly/in shopping cart lbs. will increase
- Twist/Turn: Occasional
- Grip/Grasp: Frequent
- Reach: Frequent
- Stand/Walk: Continuous
- Job duties and responsibilities may vary by location and employees may be assigned duties and responsibilities in addition to those described above.
** The Company is an equal opportunity employer and is committed to compliance with its obligations under all applicable state and federal laws prohibiting employment discrimination. In keeping with this commitment, it attempts to reasonably accommodate applicants and employees in accordance with the requirements of the disability discrimination laws. It also invites individuals with disabilities to participate in a good faith, interactive process to identify reasonable accommodations that can be made without imposing an undue hardship.
WORK ENVIRONMENT:
Working conditions consist of a temperature-controlled store environment. Occasional exposure to outdoor environment with varying temperatures inside coolers / freezers.
DISCLAIMER:
The above statements are intended to describe the general nature and level of work being performed by employee assigned to this job classification. They are not intended to be construed as an exhaustive list of all responsibilities and skills required of personnel so classified.
Job Type: Full-time
Pay: From $23.01 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
- Evening shift
- Night shift
Weekly day range:
Work Location: In person