Client Service Manager

Sage Veterinary of Utah
Sandy, UT Full Time
POSTED ON 6/15/2023 CLOSED ON 7/14/2023

What are the responsibilities and job description for the Client Service Manager position at Sage Veterinary of Utah?

The Client Service Manager is the first point of contact for our clients and referring veterinarians. Through excellent customer service and care they ensure communications are handled professionally and are responsible for all front office tasks such as answering phones and emails, presenting estimates, scheduling clients, etc.

Additionally, they oversee facilities and vendor management for the clinic as well as assist in a variety of administrative tasks.

Key Objectives:

  • Timely phone calls and answers
  • Follow established customer service resolution and scheduling procedures
  • Effectively communication with clients, staff and doctors with closed loop model
  • Thorough documentation of patient and procedural information

Front Desk & Phone Management

  • Serve as a client’s first impression of Sage Veterinary Imaging in-person, on the phone and over email ensuring to represent the world class care that patients are receiving
  • Answer incoming phone calls from clients and referring veterinarians ensuring calls are returned within approved timelines
  • Coordinate with clinical staff to own and manage the scheduling of patients
  • Present patient care estimates to clients and provide information on diagnostic imaging, therapeutic procedures, and surgical interventions recommended by the veterinarian
  • Obtain patient histories from referring veterinarians, in addition to maintaining patient records and transfer of information across digital platforms such as the SVI “Whiteboard”
  • Coordinate pickup and drop-off of patients with clients the clinical staff as well as collect payments
  • Work with the clinical staff and SVI leadership to identify and suggest best practices in the field of veterinary related customer service

Facilities and Vendor Management

  • Serve as the point person for day-to-day site operation functions including, but not limited to, schedule equipment maintenance and third party trainings, manage inventory and coordination of ordering, schedule and oversee any facility repair and maintenance

Requirements:

  • Associate’s degree or equivalent preferred
  • Previous experience in customer service required
  • Previous experience in veterinary medicine a plus
  • Professional appearance and demeanor
  • Reliable attendance and proactive execution of duties
  • Effective communicator with strong problem solving and organizational skills
  • Ability to build rapport with clients and referring veterinarians
  • Experience with scheduling and invoicing software required (experience with EzyVet a plus)
  • Familiarity with the following technology: G-Suite (Google Docs, Sheets, etc.), scheduling software in general, Slack

Schedule

Monday - Friday 8:00am - 5:00 pm, overtime may be required if cases run long

Job Type: Full-time

Pay: $20.00 - $23.00 per hour

Benefits:

  • 401(k)
  • 401(k) matching
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime

Ability to commute/relocate:

  • Sandy, UT 84094: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • 1 years of customer service (phones in person) (Required)

Work Location: In person

Salary : $20 - $23

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