What are the responsibilities and job description for the Deployment Technician position at SAIC?
Description
SAIC is hiring an IMAC Technician (Install, Move, Add, and Change) to support our federal Health & Human Services client in Washington, DC.
Job Description:
The IMAC technician will provide ongoing support by executing some, or all, of the following day-to-day on-site activities:
- Imaging Dell laptops
- Loading Software (SW) on imaged laptops; install and maintain computer software on users' devices such as Microsoft Windows and Microsoft Office Suite, Antivirus and Malware protection
- Box, label, ship, track prepared laptops
- Manage incident and/or task requests within ServiceNow (SN) to include managing ticket queue(s), updating tickets with detailed notes, assign/re-assign tickets, closing tickets
- Ticket 'ownership', cradle-to-grave ownership of all assigned SN tickets
- Effectively and courteously interface with customers either face-to-face, telephone, MS Teams, or other collaborative/communication tools
- Configure iPhones
- Lead MEM (Microsoft Endpoint Manager) enrollments for Mobile Device Management
- Perform asset inventories by identifying and labeling IT equipment according to documented standards and update inventory control systems as required.
- Provides occasional off- hours on-site support for planned maintenance work, unplanned support issues; or to meet customer SLAs.
Knowledge of and/or Ability to:
- Active Directory account management implementation and administration
- Microsoft Exchange/Office365 use and/or administration
- Microsoft Windows OS planning and roll out in enterprise environment
- Install, connect to the network and maintain all computer hardware including PCs, laptops, tablets, printers, data collection devices and telephones
- Conduct user training on approved software and hardware on an as required basis
- Incident response and client response coordination for hardware and other IT Operations related failures
- Contribute to continual service improvement by assisting with Standard Operations Procedures creation, maintenance and compliance
- Perform routine IT system administration, including health checks and supporting incident resolution
Qualifications
Required:
- College degree not required, but preferred. High School diploma required
- Must be a US Citizen
- Experience with ServiceNow
- 5 years hands-on IT experience (HW and SW)
- Mobile Device Management (MDM) iPhone configuration
- Able to attain and maintain Public Trust
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2302798
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
SAIC is hiring an IMAC Technician (Install, Move, Add, and Change) to support our federal Health & Human Services client in Washington, DC.
Job Description:
The IMAC technician will provide ongoing support by executing some, or all, of the following day-to-day on-site activities:
- Imaging Dell laptops
- Loading Software (SW) on imaged laptops; install and maintain computer software on users' devices such as Microsoft Windows and Microsoft Office Suite, Antivirus and Malware protection
- Box, label, ship, track prepared laptops
- Manage incident and/or task requests within ServiceNow (SN) to include managing ticket queue(s), updating tickets with detailed notes, assign/re-assign tickets, closing tickets
- Ticket 'ownership', cradle-to-grave ownership of all assigned SN tickets
- Effectively and courteously interface with customers either face-to-face, telephone, MS Teams, or other collaborative/communication tools
- Configure iPhones
- Lead MEM (Microsoft Endpoint Manager) enrollments for Mobile Device Management
- Perform asset inventories by identifying and labeling IT equipment according to documented standards and update inventory control systems as required.
- Provides occasional off- hours on-site support for planned maintenance work, unplanned support issues; or to meet customer SLAs.
Knowledge of and/or Ability to:
- Active Directory account management implementation and administration
- Microsoft Exchange/Office365 use and/or administration
- Microsoft Windows OS planning and roll out in enterprise environment
- Install, connect to the network and maintain all computer hardware including PCs, laptops, tablets, printers, data collection devices and telephones
- Conduct user training on approved software and hardware on an as required basis
- Incident response and client response coordination for hardware and other IT Operations related failures
- Contribute to continual service improvement by assisting with Standard Operations Procedures creation, maintenance and compliance
- Perform routine IT system administration, including health checks and supporting incident resolution
Qualifications
Required:
- College degree not required, but preferred. High School diploma required
- Must be a US Citizen
- Experience with ServiceNow
- 5 years hands-on IT experience (HW and SW)
- Mobile Device Management (MDM) iPhone configuration
- Able to attain and maintain Public Trust
Covid Policy: SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
REQNUMBER: 2302798
SAIC is a premier technology integrator, solving our nation's most complex modernization and systems engineering challenges across the defense, space, federal civilian, and intelligence markets. Our robust portfolio of offerings includes high-end solutions in systems engineering and integration; enterprise IT, including cloud services; cyber; software; advanced analytics and simulation; and training. We are a team of 23,000 strong driven by mission, united purpose, and inspired by opportunity. Headquartered in Reston, Virginia, SAIC has annual revenues of approximately $6.5 billion. For more information, visit saic.com. For information on the benefits SAIC offers, see Working at SAIC. EOE AA M/F/Vet/Disability
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