What are the responsibilities and job description for the Desktop support position at SAIC?
Description
Responsibilities / Skills :
- Identify, prioritize and resolve reported problems including data, account administration, desktop hardware / software, including application issues.
- Research, resolve, and respond to end-user issues / problems received via email, telephone, or escalations, and provide support on desktop systems.
- Document, maintain, upgrade and replace hardware and software systems.
- Maintain, analyze, troubleshoot and repairs computer systems, hardware and peripherals.
- Provides end user training where required.
- Ability to shift between projects / tasks to keep up with workload.
- Strong communication / people skills
- Highly self motivated and directed, with attention to detail.
- Strong understanding of Windows operating systems and applications in a domain environment, including Windows 10 and Microsoft Office suites
- Experience with desktop encryption methods
- Working knowledge of virtualization technologies
- Experience with desktop image management
- Experience with anti-virus technologies and troubleshooting
- Familiarity with IOS, and Android mobile operating systems
- Basic understanding of TCP / IP, DNS, DHCP, and VPN configurations
- Ability to effectively configure, support and troubleshoot connection settings for Microsoft Outlook users in an Exchange environment
- Peripherals setup & support such as printers, scanners, etc.
- Other duties as assigned
Qualifications
TYPICAL EDUCATION AND EXPERIENCE :
- Bachelors and two (2) years or more experience; Masters and 0 years related experience. Or will accept additional years experience in lieu of degree.
- Must be a US Citizen and must be able to obtain and DOE level Q clearance.
Target salary range : $40,001 - $80,000. The estimate displayed represents the typical salary range for this position based on experience and other factors.
Covid Policy : SAIC does not require COVID-19 vaccinations or boosters. Customer site vaccination requirements must be followed when work is performed at a customer site.
Last updated : 2024-11-09
Salary : $40,001 - $80,000