What are the responsibilities and job description for the Field Services Technician position at SAIC?
Job ID: 2312712
Location: CANNON AFB, NM, US
Date Posted: 2023-09-13
Category: Information Technology
Subcategory: Site Support
Schedule: Full-time
Shift: Day Job
Travel: No
Minimum Clearance Required: None
Clearance Level Must Be Able to Obtain: Secret
Potential for Remote Work: No
Description
SAIC is currently seeking a motivated, career and customer oriented Field Services Technician to join our team to begin an exciting and challenging career with the Air Force EITaaS EUS Program. This position is located at Cannon AFB, NM.
In this role you will:
- Respond to technical service hardware requests and break/fix incidents
- Support Dell, HP and other notebook, desktops, and monitors
- Resolve end user questions or problems in the areas of functionality and technical troubleshooting
- Take responsibility for additional follow-up as required to ensure service is fully restored
- Ensure a high level of customer satisfaction throughout the service delivery transaction
Qualifications
POSITION REQUIREMENTS:
- AA Degree in related discipline and two years related experience; Or, High School and four (4) years of related experience with relevant certification.
- Active IAT Level II certification
- Must be able to complete tasks without supervision and be a self-starter
- Must have experience in desktop support regardless of degree or certifications
- Must be able to troubleshoot and resolve customer technical issues without reach back support (the majority of the time)
- Will need the ability to be on-call for VIP work orders, respond, and resolve work orders according to the SLA
- Must be able to follow-up and create schedules/appointments
- Must be able to troubleshoot and resolve MS Outlook issues
- Must be able to communicate and coordinate with different teams CONUS and OCONUS in order to complete tasks and work orders
- Must to be able to perform inventorying and additional logistic functions
- Selected candidate must be able to obtain Interim-Secret DOD-level clearance prior to hire date; or have a US DoD Active Secret Clearance
- Must have valid driver’s license and reliable vehicle with appropriate insurance
DESIRED CERTIFICATIONS AND SKILLS:
- Certification MS Office 365 or MS Server 16 and up or MS Windows 10
