Knowledge Manager

• Manage technical writing tasks and maintain all ABM documentation and knowledge bases.
• Manage the creation, editing and storage of training materials, presentations, and resources of the ABM application, ensuring a smooth transition to new features and functionality.
• Collaborate with subject matter experts and training facilitators on instructional design to ensure training content is relevant and aligned with organizational goals.
• Manage access to learning delivery systems such as the sandbox and provide technical support when necessary.
• Act as a point of contact for training participants, addressing their questions and concerns promptly.
• Promote a culture of continuous learning and development and peer-to-peer knowledge sharing.
• Assist in evaluating the effectiveness of training programs through surveys, assessments, and feedback analysis.
• Stay up to date with Learning and Delivery best practices and emerging trends in the industry to enhance the organization’s learning strategy.
• Contribute to the implementation, improvement and maintenance of knowledge management processes and tools.
• Adopt established workflows to ensure learning knowledge is disseminated.
• Requirement Gathering and Analysis
• Collaborate with stakeholders to elicit, analyze, and document detailed business requirements specific to the Acquisition Budget Management (ABM) application.
• Documentation and Specification
  • Produce clear and comprehensive functional and technical specifications based on gathered requirements, ensuring alignment with organizational goals and best practices.
• Solution Design Support
  • Work closely with solution architects and developers to translate business requirements into actionable design elements for the ABM application.
  • Strong analytical and problem-solving skills, with the ability to translate complex business requirements into actionable specifications.
• Attention to Detail
  • Strong attention to detail and commitment to delivering high-quality requirements documentation that meets stakeholder expectations.
• Continuous Improvement Initiatives
  • Actively participate in identifying opportunities for process improvement, optimization, and innovation within the ABM application, contributing to enhanced efficiency and user satisfaction.
• Collaboration and Communication
  • Foster strong relationships with product owners, stakeholders, project teams, and technical experts, facilitating open communication, collaboration, and knowledge sharing across functional areas.
  • Ability to work collaboratively in a dynamic, cross-functional team environment, demonstrating flexibility, adaptability, and a customer-centric mindset.
  • Excellent written and verbal communication skills, with the ability to effectively communicate technical concepts to non-technical stakeholders.

It is required that the ServiceNow Knowledge Manager - Acquisition Budget Management (ABM) has the following qualifications:

• Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field.
• Five (5) or more years of experience in a similar role, with a proven track record of success in knowledge management, requirements analysis and documentation.
• Secret clearance.
• ServiceNow experience: Experience with the ServiceNow platform, including familiarity with ServiceNow modules.

Desired Qualifications

• Prior experience in DCSA.
• Prior experience in ABM Tool.
• ServiceNow Certifications.